Avoid three common scams this season
Avoid three common scams this season
You're gearing up for the busiest time of your year. You may already be seeing an uptick in shipping at your store. While most customers are sending holiday cheer, a few Scrooges aren't.
We can all help reduce fraud. Let's look at some common scams and ways to protect your customers and FASC .
Returns fraud
'Tis almost the season for returns. Many retailers offer Return on Scan (ROS) refunds, which are convenient for both customers and criminals. The culprit sends back an envelope that's empty or stuffed with rocks or paper. You scan the package, the scammer gets the refund, and the retailer loses out.
How to spot returns fraud
- You have the right to check the condition of returns, so inspect the package. But avoid confrontation. You can set aside the package until the customer leaves. Then, call FedEx Fraud and Security Controls at 1.866.729.9728 or email packageresearch@fedex.com with the account and tracking number.
- Watch for empty packages .
- Be aware of patterns. "Keep track of customers who frequently return items or have a history of suspicious returns," said Jonathan Raecek, FedEx Director of Security.
Redirects to another location
Fraudsters love to steal FedEx tracking numbers. This often involves convincing someone at a home or business to share theirs. Some scammers even pose as FedEx employees. Using the tracking number, they redirect the delivery to another address for pickup.
How to intercept redirects to another location
- Remind customers to keep tracking numbers safe.
- Ask FedEx employees for ID. If in doubt, contact FedEx Fraud and Security Controls at 1.866.729.9728 or Global Security at fraudprevention@fedex.com for next steps.
"We proactively leverage analytical tools to thwart bad behavior. We have security professionals that work closely with Operations, IT, lnfoSec, Marketing, Legal, and law enforcement to stay ahead of fraud and loss schemes."
-Jonathan Raecek, Director of Security, FedEx
Elder fraud and romance scams
Criminals target elderly people via phone or email and convince them to send money or gift cards. They might claim a relative needs cash for bail or medical expenses.
A romance scammer creates a profile on a dating website. They connect with someone, build trust, then ask for money.
How to detect elder fraud and romance scams
- Be alert if you encounter a confused customer. Raecek said warning signs include "Calling someone they don't know for the address and providing them with the tracking number immediately after the transaction."
- Feel the envelope for cash or gift cards.
- Check for overnight shipping. Criminals want to get their victims' cash ASAP.
You don't need to start a conversation with the customer unless you're comfortable. Just contact FedEx Global Security when they're gone.
Learn more about recognizing and preventing fraud.
Deliver more happy for the holidays with FedEx
You look out for your customers year-round. This season, be extra vigilant and remember that we're all in this together. Stay alert and you'll help ensure everyone's holidays are merry and bright.
Want to do more holiday prep? Go through our 2023 peak season checklist.