There are many benefits to joining the FedEx network, including:

• A variety of fast, flexible, and affordable pack-and-ship services to offer customers.
• Competitive pricing programs like the FedEx Bonus Weight Envelope.
• Free marketing materials like posters, mailers, logos, and social media posts.
• Quarterly checks from the Dropoff Incentive Program.
• Several discounted or waived surcharges on shipping fees.
• Discounts on FedEx priority and standard packages shipped on your FedEx account.
• A listing in the FedEx Locator, our online directory that lets customers easily find you.

When you join, you agree to:

• Operate a pack-and-ship store as your primary business. It must have a retail storefront and a designated counter for receiving packages.
• Have an existing or proposed location in the U.S. with internet access.
• Provide regular business hours of operation, Monday through Friday. Saturday and Sunday hours are optional.
• Have a calibrated scale that accepts at least 100 lbs.
• Sell packaging and shipping supplies and provide packing expertise.
• Provide FedEx priority packaging at no charge.
• Offer both FedEx priority and standard services.*
• Sell and ship a minimum of one priority and one standard package a day.
• Accept priority and standard packages dropped off by FedEx account holders at no charge.
• Be a registered FASC.net user with an active email address.
• Use an approved automated solution to process shipments.
• Maintain an account in good financial standing with FedEx. Per your agreement, payment terms are net 15 days.

*Services include FedEx Priority Overnight^®, FedEx Standard Overnight^®, FedEx 2Day^® AM, FedEx 2Day^®, FedEx Express Saver^®, FedEx International Priority^®, FedEx International Economy^®, FedEx Ground^®, FedEx Home Delivery^®, FedEx International Ground^® to Canada.

Review detailed instructions or follow these steps:

1. Log in to the FedEx Discount Detail Tool using your fedex.com credentials.
2. Click View Earned Discount Information.
3. Identify the Base Transportation Charges Amounts (monthly) table and find the row highlighted in yellow. This value is your Earned Discount for all services.
4. Go to My Current Pricing or Exhibit A to see your earned discount percentage.

Keep track of all priority and standard packages by scanning them or manually saving tracking numbers.

End-of-day procedure for priority packages:

• Create a designated area for priority drop off packages.
• Give packages to the priority courier. They’ll scan them and the barcode hanging in your store. Make sure it matches the barcode on the right side of your My Info page. If the barcode numbers are different, call 1.800.496.9310, option 3.

End-of-day procedure for standard packages:

• Create a designated area for standard drop offs.
• Give all packages to the driver for scanning.

If your courier or driver is not following a process, please let us know.

How do I get a billing error corrected?
Use FedEx® Billing Online or call Revenue Services at 1.800.622.1147 to dispute the invoice.

Save time by submitting a claim online. We’ll use information from your shipping record to pre-populate your form. You can also request to receive email updates on your claim status.

Submit a payout inquiry and explain the error. If you don’t receive a response within 15 business days, please call 1.800.496.9310, option 3.

Tell your customers about last-minute shipping discounts. They simply request a quote to take advantage of available capacity in the FedEx network.

Call 1.800.GoFedEx or 1.800.463.3339 and ask for the International Desk. The team member can help you verify a country, commodity, restriction, or international holiday.

Direct them to FedEx Global Trade Manager .

It lets you tender FedEx® Envelope shipments over 8 oz. at the current envelope rates. The FedEx Envelope will safely hold up to 1.5 lbs., and your account will only be billed at the 8 oz. rate. Learn more about the FedEx Bonus Weight Envelope.

You can order packaging online, or call 1.800.GoFedEx or 1.800.463.3339.

Contact Kathy Brickley at kabrickley@fedex.com or 1.610.768.6994. A shipping and handling fee plus the local sales tax will be applied. Some boxes must be purchased at a minimum quantity. Please see the FedEx Service Guide for packaging tips and guidelines.

Please read the FedEx Service Guide for details on priority and ground terms and conditions. Learn about preventing claims, declaring the proper value, and understanding limits of liability.

They can choose one of these signature requirements for a fee.

• Indirect signature: FedEx can ask anyone at the delivery address to sign for them, for example, a neighbor or building manager.
• Direct signature: Someone at the address must sign for the delivery.
• Adult signature: A person who’s at least 21 years old (government-issued photo ID required) must sign at the delivery address.

FedEx offers declared value, not insurance. If they need insurance above the limits, they can contact a third-party carrier.

This is known as a service failure. If you want to be credited for transportation charges, notify us within 15 days of the invoice date. If your account is tied to a credit card for billing, notify us within 15 days of the shipment date. See our terms and conditions for more information.

Track a package online, or call 1.800.GoFedEx or 1.800.463.3339 to initiate a trace.

Sign up for Advanced tracking to receive free notifications. It will also track packages and provide proof of delivery on shipments tied to your account number.

It’s an easy electronic option for receiving your quarterly drop off payments. It only takes a few minutes to sign up. Go to the FedEx Supplier Portal, choose to get ACH payments, and add your banking information.

You’ll still be paid on the same quarterly schedule. But ACH payments are deposited directly into your account, so you’ll receive them faster than checks.

It’s not a requirement for FASC owners, but we do recommend it. You’ll get your payments faster.

Contact disbursement-customersupport@fedex.com, 1.855.FDXMYWAY or 1.855.339.6992.

We’ll email a PDF to you before you receive payment. It includes payment details, including a breakdown of your drop off shipments.