Money-back guarantee policy and delivery commitments
Money-back guarantee policy and delivery commitments
U.S. money-back guarantee policy
The U.S. domestic and U.S. import/export services eligible for the money-back guarantee now include the following services for U.S. payers only:
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx Standard Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight Extra Hours*
- FedEx Priority Overnight Extra Hours*
- FedEx Standard Overnight Extra Hours*
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority DirectDistribution®
- FedEx International Priority DirectDistribution® Freight
As previously communicated, the money-back guarantee for all other FedEx Express®, FedEx Ground®, FedEx Freight®, and FedEx Office® services remains suspended. The status of the money-back guarantee for these FedEx® services and additional FedEx services worldwide is being evaluated on an ongoing basis, and our focus remains on continuing to provide the best possible service to our customers during this period of uncertainty.
*Contract services
On Feb. 12, 2024, the money-back guarantee was reinstated for select services for U.S. payers only. Services include:
International services (U.S. export)
- FedEx International Priority DirectDistribution®
- FedEx International Priority DirectDistribution® Freight
International services (U.S. import)
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority DirectDistribution®
- FedEx International Priority DirectDistribution® Freight
On Jan. 26, 2024, the money-back guarantee was reinstated for FedEx 2Day® A.M. service.
Holiday delivery commitment times
Effective Nov. 29, 2024
We stand behind the FedEx Money-Back Guarantee as we prepare to deliver for you this holiday season. To accommodate the expected seasonal volume, A.M. delivery commitment times before 12 p.m. will be extended 90 minutes on Nov. 29, 2024–Jan. 4, 2025, for the following time-definite FedEx services:
U.S. Domestic
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight® Extra Hours
- FedEx Priority Overnight® Extra Hours
U.S. Inbound International
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority DirectDistribution®
- FedEx International Priority® Express
Note: FedEx Express® Freight product commitment times will remain unchanged. Printed labels will not reflect the extended time.
As part of our ongoing commitment to provide customers with superior service, we are temporarily extending the delivery commitment times for the following select time-definite expedited services on Wednesday, Sept. 4 and Thursday, Sept. 5 by 90 minutes for the Labor Day holiday:
U.S. Domestic
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight® Extra Hours
- FedEx Priority Overnight® Extra Hours
U.S. Inbound International
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority DirectDistribution®
- FedEx International Priority® Express
Note: FedEx Express® Freight product commitment times will remain unchanged.
Note: Printed labels will not reflect the extended time.
As part of our ongoing commitment to provide customers with superior service, we are temporarily extending the delivery commitment times for the following select time-definite FedEx Express services on Wednesday, May 29 and Thursday, May 30 by 90 minutes for the Memorial Day holiday:
U.S. Domestic
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight® Extra Hours
- FedEx Priority Overnight® Extra Hours
U.S. Inbound International
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority DirectDistribution®
- FedEx International Priority® Express
Note: FedEx Express® Freight product commitment times will remain unchanged.
Note: Printed labels will not reflect the extended time.
Love is in the air! Our hearts (and trucks) are full as we prepare for higher-than-normal delivery volumes on Valentine’s Day–Wednesday, Feb. 14. We are temporarily extending the delivery commitment times for the following time-definite FedEx Express services on Wednesday, Feb. 14, by ninety (90) minutes due to an anticipated volume surge for Valentine's Day.
U.S. domestic
- FedEx First Overnight®
- FedEx Priority Overnight®
- FedEx 2Day® A.M.
- FedEx First Overnight® Extra Hours
- FedEx Priority Overnight® Extra Hours
U.S. inbound international
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority DirectDistribution®
- FedEx International Priority® Express
Note: Freight product commitment times will remain unchanged.
For more information on the money-back guarantee and other terms and conditions of service, see the FedEx Service Guide and the FedEx Freight 100 Series Rules Tariff.
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