fdx forms a comprehensive suite of products, connecting the entire value chain. Using AI and machine learning, fdx turns FedEx's vast data into real-time intelligence. This helps us solve complex challenges, enhance the customer journey, and empower merchants with actionable insights.

Grow consumer demand

Access high-value customers through the ShopRunner^® member network. Members consistently have higher average order values, conversion rates, and purchase frequency than non-members. Offer benefits like fast, free shipping. And create new touchpoints by co-marketing with ShopRunner to drive actionable traffic back to your site.

Increase conversion

Instill confidence to turn browsing into buying. Share estimated delivery date and time windows throughout the shopping experience—on product pages, in cart, and at checkout. This increases transparency and can help improve conversion and retention.

Understand carbon emissions impact

Access detailed carbon emissions data to help you make more informed supply chain decisions. Get insights at the account and package level, including historical CO₂e trends. Use predictive modeling to estimate future impacts and inform your carbon footprint reduction strategy.

Improve visibility and control of shipments

See your shipments in near real time to make informed decisions and manage risk. Take advantage of weather advisories and advanced shipment analytics. Then, notify consumers and employees of at-risk shipments. This can reduce customer service calls. You can also get support from a dedicated team that continuously monitors your shipments and intervenes when needed.

Streamline returns

Simplify, configure, and manage your digital front-end experience, data exchange, and physical transportation for returns. And do everything in a single platform to create continuity and consumer confidence.

Create a custom post-purchase experience

Provide transparency with delivery promises and accurate shipment updates. All through a seamless post-purchase experience.

Optimize order fulfillment

Make strategic decisions to help meet consumer delivery demands and save on transportation costs. Integrate real-time FedEx network insights into your order management system. And choose the optimal shipping route and speed for efficient, cost-effective deliveries.

Over the past 50+ years, customers have come to depend on us for things like shipment automation. Integration. Visibility tools. And small business and ecommerce support. These offerings make shipments go smoother, which elevates the customer experience. And helps companies grow and scale.

These staple offerings have become foundational for many of our customers. Find out more about them and how you can add them to your business toolbox today.