FedEx package stolen or missing?

So frustrating. Let’s get this resolved ASAP.

What to do if your package is stolen:
File a claim

What to do if your package is stolen: File a claim

Our form makes it easy to send essential info and upload supporting docs/photos. And you can track the status of your claim online.

Our form makes it easy to send essential info and upload supporting docs/photos.
And you can track the status of your claim online.

file a claim

Three tips for reporting package theft

Document what happened

Be sure to save your tracking info and shipping receipts. And be ready to prove the value of the item(s) you’re missing (with an invoice or appraisal). But don’t let this hold up the process. Start your claim now, and you can add more documentation later.

File your claim as soon as possible

For U.S. packages, you must ﬁle no later than 60 calendar days from the shipment date. For international packages, it’s 21 calendar days.

Be as speciﬁc as you can

Please give us as much detail as possible about your missing item(s)—brand names, product details, size or other specs, and quantity.

LEARN MORE ABOUT CLAIMS

How to keep packages from being stolen

The more we shop online, the more packages are delivered to our homes, and the more it happens: “Someone stole my package!” Here are some things you can do to help keep your packages more secure.

1. Redirect your package to a nearby retail location.

Did you know your package can be delivered to your neighborhood Walgreens, FedEx Office, or select Dollar General and grocery store locations? We’ll notify you when it’s ready for pickup, and we’ll keep it safe and secure for up to 7 days.

Did you know your package can be delivered to your neighborhood Walgreens, FedEx Office, or select Dollar General and grocery store locations? We’ll notify you when it’s
ready for pickup, and we’ll keep it safe and secure for up to 7 days.

2. Leave delivery instructions for your driver.

Did you know you can give us specific delivery instructions? Specify a preferred location you want packages delivered (at a side door, front door, or garage, for example). Delivery instructions will apply to all packages, not just yours, delivered to your home.^* To learn more about valid delivery instructions, visit our customer support FAQ.

^*Delivery Instructions may take up to 24 hours to display in our systems and will apply to your next delivery. It is up to driver discretion to follow delivery instructions based on safety and other contributing factors.

Did you know you can give us specific delivery instructions? Specify a preferred location
you want packages delivered (at a side door, front door, or garage, for example). Delivery instructions will apply to all packages, not just yours, delivered to your home.^* To learn
more about valid delivery instructions, visit our customer support FAQ.

^*Delivery Instructions may take up to 24 hours to display in our systems and will apply to your next delivery.
It is up to driver discretion to follow delivery instructions based on safety and other contributing factors.

3. Put a temporary hold on your packages.

Did you know we can hold all your deliveries for up to two weeks—for free? It’s perfect for when you’re going on vacation or traveling for business. We’ll resume delivery when you’re ready.

These options, and many more, are available when you sign up for a free FedEx Delivery Manager^® account. You can decide when, where, and how you receive packages that are being shipped to your home. Registration is fast and free.

Did you know we can hold all your deliveries for up to two weeks—for free? It’s perfect
for when you’re going on vacation or traveling for business. We’ll resume delivery
when you’re ready.