How to reset forgotten password or find user ID
How to reset forgotten password or find user ID
Customers can use fedex.com to retrieve a lost or forgotten user id or password.
Customers can use fedex.com to retrieve a lost or forgotten user id or password.
Customers can use fedex.com to retrieve a lost or forgotten user id or password.
How do I reset my password or find a user ID?
Select Sign Up or Log In from the header. Then click SIGN UP / LOG IN.
Once on the login screen, click FORGOT YOUR USER ID OR PASSWORD?
After clicking the link, the screen will display two options:
- If they need to reset their password, they should click RESET PASSWORD.
- If they have forgotten their user ID, they should click RETRIEVE USER ID.
Clicking RESET PASSWORD takes you to a screen where you provide your user ID and click SUBMIT.
After submitting a valid user ID, you will see a screen where you can choose how to receive a verification code.
- SEND AN EMAIL (All users will see this option)
- SEND A TEXT (Depending on service availability for the user’s contact details)
- CALL ME (Depending on service availability for the user’s contact details)
Next you will see a screen to enter the verification code and you should receive the code via the method you selected. Enter the verification code and click CONTINUE.
Now you can choose a new password and click SUBMIT.
You will then see a screen confirming that you’ve successfully reset your password.
To retrieve your user id(s), click RETRIEVE USER ID.
On the next screen enter the email address associated with your user ID and click SUBMIT.
You will then see a screen confirming that an email with your user id(s) has been sent to the email address you’ve entered.
More how to guides
Curious how to complete more account management tasks? Select from the options below for step-by-step instructions on managing your FedEx account.
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Need help answering other questions?
Visit our Customer Support section on fedex.com and chat with our Virtual Representative to find answers to your shipping needs.
