FedEx customer service: Welcome to the FAQ Hub

FedEx customer service: Welcome to the FAQ Hub

FedEx customer service: Welcome to the FAQ Hub

Get answers to product and service FAQs quickly, without having to make a call.

Get answers to product and service FAQs quickly, without having to make a call.

Get answers to product and service FAQs quickly, without having to make a call.

Quick FedEx customer support, with shipping and delivery help at your ﬁngertips

Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billing—and much more.

Help topics

Receiving a package

Receiving a package

Sending a package

Sending a package

File a claim/complaint

File a claim/complaint

Sending a package

When I track my FedEx Express package, it shows it was delivered, but my recipient can’t ﬁnd it. How do I dispute a delivery or report it as missing?

How do I know exactly when my package will be delivered?

How can I report a missing FedEx^® package? When I track my FedEx package, it shows it was delivered, but I can’t ﬁnd it. How do I dispute a delivery or report it missing?

How can I change or correct the delivery address for a FedEx Express package I’ve already shipped?

How do I know what time the package I shipped will be delivered?

How can I request to have a FedEx package redirected and held at another location for pickup by the recipient?

How do I stop the delivery of my FedEx Express package and have it returned to me?

I submitted a request to change my delivery. How can I check the status of my package?

Sending a package

When I track my FedEx Express package, it shows it was delivered, but my recipient can’t ﬁnd it. How do I dispute a delivery or report it as missing?

How do I know exactly when my package will be delivered?

How can I report a missing FedEx^® package? When I track my FedEx package, it shows it was delivered, but I can’t ﬁnd it. How do I dispute a delivery or report it missing?

How can I change or correct the delivery address for a FedEx Express package I’ve already shipped?

How do I know what time the package I shipped will be delivered?

How can I request to have a FedEx package redirected and held at another location for pickup by the recipient?

How do I stop the delivery of my FedEx Express package and have it returned to me?

I submitted a request to change my delivery. How can I check the status of my package?