How can I return a package? 

It depends. Here are some different scenarios:

• If you have a label provided by the retailer (via email, original shipment, or website), pack your return item and drop it off at a FedEx location, FedEx^® Drop Box, or participating retailer near you. You can also use your FedEx account to schedule a pickup for a small fee. (If you don’t have a FedEx account, you can create one for free.)
• If you received a QR code from the retailer via email, check the email for a list of participating drop off locations. Then pack your return item and take it to one of those locations. A team member will print your label for you and accept your return on the spot.
• If you don’t have a return label or QR code, you’ll need to create one. You can create a label online or through the FedEx^® Mobile app. You can also use the app to get a QR code on your phone, eliminating the need to print a label.

Once you have your label, pack your return item and drop it off at a nearby FedEx location, FedEx Drop Box, or participating retailer. If you use a QR code from the FedEx Mobile app, find a location that will accept it. Then pack your return shipment and take it there. They will print your label for you and process your return.

If you need help packing your return, take it to a FedEx Office location and a packing pro will do it for you. If you want to pack your return yourself and you need packing supplies, you can order them online.