What do I do if I missed my delivery?

If you missed your delivery, we’ll leave a door tag for you. It has a number that’s associated with your package’s original tracking number. It also has the steps you can take to locate your package. Here’s how to use your door tag information to track your shipment:

Enter your door tag number into our online tracking tool.

Text “follow” plus your door tag number to 48773.

Scan the barcode on your door tag via the FedEx^® Mobile app.

You can also use your tracking number to receive a picture proof of a delivery attempt. You’ll know we stopped by, and the next steps to take.

If a package can’t be left at a residential address (e.g., it requires a signature or the driver can’t find a secure spot), we’ll deliver it to a nearby FedEx location. It will be held for pickup as early as the same day of your missed delivery attempt. Packages not picked up within 7 days will be returned to the nearest FedEx facility or shipper. Refer to your door tag for the pickup location and availability.

If your package wasn’t automatically redirected, and you don’t want to wait for a reattempted delivery, use FedEx Delivery Manager^®. You can request that your package be redirected to a nearby FedEx location or participating retail location (e.g., Walgreens, Dollar General). You’ll need your tracking number or door tag number to submit the request. As a FedEx Delivery Manager enrollee, you’ll get automatic picture proof of delivery attempts.

Know you might miss your delivery? If you have an estimated delivery date or estimated delivery time window, use FedEx Delivery Manager. You can request that we hold your package at a secure location, or change your delivery date.

If you still need help, call 1.800.GoFedEx 1.800.463.3339.