What do I do if I received a delivery notification, but can't find my package?

If your package’s tracking status says it was delivered, but you can’t find it, go to our tracking page. You can use picture proof of delivery to see if your package was delivered.

If you need to report a missing package, follow these steps on the tracking page:

1. Enter your tracking number or reference number.
2. Select Manage Delivery, then Report Missing Package. (If you aren’t logged in to a FedEx account, you’ll be asked to enter the original delivery address of your package. Enter that info, then click Continue.)
3.  Confirm that you’ve checked everywhere the package might be by clicking Yes.
4. Enter your contact information, including your name, phone number, and email address (optional).
5. Confirm whether you’d like us to contact you by text or email.
6. Click Submit, and you’ll receive a case number assigned to your report.
7. Click Done. We’ll contact you as soon as possible to help locate your missing package.

You can also use our online tool to file a claim for a missing package.