What if my customer’s package is lost, damaged, or missing items?

We want to make everyone’s experience as frustration-free as possible. Your customer must ask you to file a claim. Depending on the concern, we may initiate a trace to help determine what happened. Your customer will be able to log in to check the claim or trace status on fedex.com.

Did this information help you?

Placement only & does not work.  See the GB XF when time to add survey. (en_gb/customer-support/ease-of-use-survey)