What if my customer’s package is lost, damaged, or missing items?

We want to make everyone’s experience as frustration-free as possible. Your customer must ask you to file a claim. Depending on the concern, we may initiate a trace to help determine what happened. Your customer will be able to log in to check the claim or trace status on fedex.com.

Filing single and batch claims

Learn when and how to file a claim. See step-by-step instructions to help navigate the entire claims process. Plus get proactive tips for avoiding claims and preventing missing packages.

Did this information help you?

YES

No

Placement only & does not work. See the GB XF when time to add survey. (en_gb/customer-support/ease-of-use-survey)