How do I start a trace?

How do I start a trace?

To get started, file a claim. If a trace is the right option for your situation, we’ll open a case. You’ll be able to log in on fedex.com to check the status.

Filing single and batch claims

Learn when and how to file a claim. See step-by-step instructions to help navigate the entire claims process. Plus get proactive tips for avoiding claims and preventing missing packages.

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Placement only & does not work. See the GB XF when time to add survey. (en_gb/customer-support/ease-of-use-survey)