What’s the difference between tracking and tracing a package?

When you track a package, you’re following its journey as it makes its way to the delivery destination. When we trace a package, we’re following its journey backwards to address a customer’s concern. For example, they got a delivery notification, but they didn’t receive their package.

First, you need to file a claim on behalf of your customer. We may then initiate a trace to locate the package. When we open a trace, it will automatically be assigned to the team members who can best address the issue. Your customer will be able to log in on fedex.com to check the status of the case.