Frequently asked questions (FAQs)

From shipping and delivery to billing and account management, get the answers you need.

Popular questions

Receiving a package

Delivery

Tracking

Sending a package

Shipping

Tracking

Returning a package

Returns

FedEx account

Account

Billing

File a claim/complaint

Customer support

FAQs for businesses

Account

Billing

Business marketing

Packaging

Rewards

Shipping

Small business funding

Surcharges and fees

Tracking

Website support

Something else

Customer Support

Careers