File a claim online
File a claim online
Walk through the claims process with step-by-step instructions. You must be logged in to file a claim.
Walk through the claims process with step-by-step instructions. You must be logged in to file a claim.
Walk through the claims process with step-by-step instructions. You must be logged in to file a claim.
Have you seen the new FedEx Claims Online?
Our upgraded claims experience let's you file a single claim, view at-a-glace data, and upload documents in a snap.
Have you seen the new FedEx Claims Online?
Our upgraded claims experience let's you file a single claim, view at-a-glace data, and upload documents in a snap.
Get to know your role in the claims process
Recipients
Contact the merchant to request a replacement, ask them to file a claim for you, or file a claim on your own.
Shippers or merchants
You can file a single claim or up to 200 claims. You may send them a replacement package.
FedEx
We will review your claim and work to resolve any issues. Use our checklist and tips to help reduce future claims.
Questions about claims? Visit our FAQs.
Filing single and batch claims
Learn when and how to file a claim. See step-by-step instructions to help navigate the entire claims process. Plus get proactive tips for avoiding claims and preventing missing packages.
Filing single and batch claims
Learn when and how to file a claim. See step-by-step instructions to help navigate the entire claims process. Plus get proactive tips for avoiding claims and preventing missing packages.
How to file a single claim for a FedEx Express®, FedEx Ground®, or FedEx Freight® shipment
First, log in to your account. You’ll be able to file a claim for:
First, log in to your account. You’ll be able to file a claim for:
• U.S. domestic shipments
• U.S. import/export shipments
• Shipments from Canada to the U.S.
• U.S. domestic shipments
• U.S. import/export shipments
• Shipments from Canada to the U.S.
Go to the File Claim(s) tab and complete the form
• Enter your tracking or PRO number
• Select your claim type
• Fill out the form
Go to the File Claim(s) tab and complete the form
• Enter your tracking or PRO number
• Select your claim type
• Fill out the form
Add supporting documentation
Your claim needs to include supporting documents like:
• Original manufacturer or purchase invoices
• Repair estimates or invoices
• Expense statements
• Appraisals
Add supporting documentation
Your claim needs to include supporting documents like:
• Original manufacturer or purchase invoices
• Repair estimates or invoices
• Expense statements
• Appraisals
Submit your online claim form
Review your information before you submit.
Submit your online claim form
Review your information before you submit.
Track your claim
Go to the Reports tab to see the status of your claim.
Track your claim
Go to the Reports tab to see the status of your claim.
File your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Claims for undelivered or lost shipments must be filed within nine months of the shipment date.
Make getting paid for an approved claim extra convenient. Sign up for electronic funds transfer (EFT).
Make getting paid for an approved claim extra convenient. Sign up for electronic funds transfer (EFT).
How to file up to 200 claims for FedEx Express or FedEx Ground shipments
First, log in to your account. You’ll be able to file a claim for:
First, log in to your account. You’ll be able to file a claim for:
• U.S. domestic shipments
• U.S. export shipments
• Shipments from Canada to the U.S.
• U.S. domestic shipments
• U.S. export shipments
• Shipments from Canada to the U.S.
• U.S. domestic shipments
• U.S. export shipments
• Shipments from Canada to the U.S.
Click the File Batch Claims tab and verify your address
If your claim is approved, we’ll send your check to that address. Want your payment faster? Sign up for electronic funds transfer (EFT).
Click the File Batch Claims tab and verify your address
If your claim is approved, we’ll send your check to that address. Want your payment faster? Sign up for electronic funds transfer (EFT).
Add your claims data
• Download the spreadsheet template
• Save the spreadsheet and fill out the fields
• Upload your saved spreadsheet to submit your claims
Add your claims data
• Download the spreadsheet template
• Save the spreadsheet and fill out the fields
• Upload your saved spreadsheet to submit your claims
Correct any errors (if applicable)
• Message and error alerts will guide you
• Click Refresh Table to update changes as you make corrections
• Save your claim at any time and come back to it later
• When all your claims show the green icon, you’re ready to submit
Correct any errors (if applicable)
• Message and error alerts will guide you
• Click Refresh Table to update changes as you make corrections
• Save your claim at any time and come back to it later
• When all your claims show the green icon, you’re ready to submit
Submit your batch claim
Review your information before you submit.
Submit your batch claim
Review your information before you submit.
Track your claim
Go to the Reports tab to see the status of your claim.
Track your claim
Go to the Reports tab to see the status of your claim.
Is the shipper address outside of the U.S. or Canada? Please contact us for help.
Streamline the claims process with supporting documents
Uploading your documentation may speed up your claim and help get it approved. Once you’re logged in to your account you can attach documents like:
A scan of your FedEx® US Airbill, FedEx Ship Manager® printout, and FedEx Ground Pickup Record
Photos of the package and damaged contents
Serial numbers of damaged or lost merchandise
Documentation including:
• Proof-of-value information (e.g., a copy of the original invoice from the vendor)
• A copy of your retail invoice or receipt
• The final confirmation screen of an online order with proof of payment
• An itemized repair invoice or statement of non-repair
• Your appraisals or expense statements
• An inspection report that contains images of your shipment’s packaging and damaged contents (if applicable)
If you file a claim for a package that’s damaged or missing contents, we may ask you to upload an inspection report. Keep the original packaging and contents until your claim is resolved.
Want to add supporting documents to your existing claim?
Add relevant documents to your existing claim to support your claims investigation.
For freight claims, please send supporting documents to file.freightclaim@fedex.com.
We recommend using one of the following web browsers for an optimal experience when uploading documents: Microsoft Windows Browsers (Edge41+, Google Chrome 41+, or Mozilla Firefox 38+), Apple Browsers (Google Chrome 41+, Mozilla Firefox 38+, Safari 7++), or Android Browsers (Chrome 41+, Firefox 38+).
Be a proactive shipper or recipient
Enhance visibility with claims reporting
Enhance visibility with claims reporting
Managing your claims is important
for you and your customers. Use
FedEx® Reporting to create one
-time or recurring claims reports.
Managing your claims is important for you and your customers. Use FedEx® Reporting to create one-time or recurring claims reports.
Take simple steps to reduce claims
Take simple steps to reduce claims
A little planning goes a long way.
Get tips on how to package, tape,
and label packages. And read our
tips for reporting package theft.
A little planning goes a long way. Get tips on how to package, tape, and label packages. And read our tips for reporting package theft.
Protect your customers’ shipments
Protect your customers’ shipments
Learn how professional package testing from the FedEx Packaging Lab can save you time and money.
It’s free if you have a FedEx account.
Learn how professional package testing from the FedEx Packaging Lab can save you time and money. It’s free if you have a FedEx account.
Stay informed and manage deliveries
With FedEx Delivery Manager®, you receive email and text notifications and alerts about your package. You can request to redirect a delivery to a retail location. And place a vacation hold to keep packages off your porch while you’re away.
Stay informed and manage deliveries
With FedEx Delivery Manager®, you receive email and text notifications and alerts about your package. You can request to redirect a delivery to a retail location. And place a vacation hold to keep packages off your porch while you’re away.
Frequently asked questions
You will need your tracking number or PRO number (for freight or LTL shipments) to get started. Uploading supporting documents may help speed up claim processing. Some important supporting documents include:
• Proof-of-value documentation (e.g., a copy of the original invoice from the vendor or supplier)
• A copy of the retail invoice or receipt
• The final confirmation screen of an online order with proof of payment
• An itemized repair invoice or statement of non-repair
• Your appraisals or expense statements
Learn more about adding supporting documents.
In some cases, yes. We will notify you if your claim requires an inspection from FedEx. If an inspection is necessary, we'll ask you to provide images of your shipment's packaging and damaged contents (if applicable.) Please keep the shipment's original packaging until your claim is resolved. You can conduct your own package inspections for FedEx Express or FedEx Ground shipments in the U.S. with a declared value greater than $100 and less than $1,000.
Log in to your Claims on fedex.com, then go to the Reports tab. The claims status you see there is associated with the FedEx account number for the shipment. If you have multiple accounts, you can see all your claims on FedEx Reporting. There, you can view, download, and share your claims report up to 12 months after you file a claim.
If your claim is approved, FedEx will send you the payment via check or Electronic Funds Transfer (EFT). The payment method is based on what you select when filing the claim. EFT is a faster and more convenient way to get paid. Learn how to sign up for EFT.
If you prefer a check, make sure your physical address in the Contact Information section is correct.
Yes. File your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Claims for undelivered or lost shipments must be filed within nine months of the shipment date.
Yes. Please contact us if you want to cancel your claim.
Yes. You can dispute your claim by adding supporting documents to your existing claim. Documents could include a signed statement indicating the reason for the dispute, and any new relevant information.
There are some things you can do to help keep your packages more secure. See our tips for preventing package theft.