Helping you navigate the road ahead
Helping you navigate the road ahead
As the world evolves, so do we. And as your business adapts to the challenges of the COVID-19 crisis, so does our support.
As the world evolves, so do we. And as your business adapts to the challenges of the COVID-19 crisis, so does our support.
As the world evolves, so do we. And as your business adapts to the challenges of the COVID-19 crisis, so does our support.
Keeping safety top of mind
As we continue to support the global supply chain, we’re committed to following recommended practices for keeping our customers and team members safe. We are keeping our team members informed about COVID-19, encouraging them to get vaccinated, providing them with the proper personal protective equipment and informing them of the importance of social distancing, a clean workspace and careful personal hygiene.
We understand that your business may have had to change the way it's accepting deliveries. To help us serve you better, we've created a customizable sign for you to place on your door so our drivers will know if you're open or closed for deliveries, your updated hours, and any special instructions you have for your deliveries.
Service updates and protocols for COVID-19
Learn about the latest updates on physical signature requirements.
Get the latest information and details on our money-back guarantee.
FedEx Office continues to focus on the health and safety of customers, team members and visitors to our locations. To ensure safety in our communities, we request that all visitors to FedEx Office locations wear a face covering.
Take care of deliveries to your home with FedEx Delivery Manager.
Stay informed by signing up for Service Disruption Notifications.
Here to see you through
In times of need, our FedEx Cares team supports nonprofits with mission-critical demands. Since the pandemic began, we have provided delivery of personal protective equipment and critical supplies to organizations around the world.
Frequently asked questions
Safety precautions
Many businesses have developed their own protocols for receiving shipments or allowing delivery personnel into their facility. These protocols may include asking FedEx delivery personnel to fill out a health questionnaire and/or submit to a temperature check before being permitted to enter a facility. To prevent our team members from being put in the position of having to sign a health questionnaire that may intrude into their personal privacy, we have developed a document that each of our drivers can provide individual customers who may ask them to fill out a questionnaire. This document contains much of the information customers have been seeking on their respective questionnaires. The use of this document is not mandatory. Excluding FedEx Freight, drivers will submit to a non-contact temperature check at the customer's request.
Safety is our top priority. We continue to follow guidance from the Centers for Disease Control and state and local authorities.
Business operations and impact
We continue to operate inbound and outbound flights to and from impacted areas as local conditions and restrictions allow, and we’re taking recommended precautions in terms of pilot, team member and customer health and safety. Global work and travel restrictions may affect shipments inbound and outbound to and from impacted areas, as well as shipments moving within those areas. Customers can visit fedex.com or tnt.com to check the status of their shipments.
In times of need, our FedEx Cares team steps up to support organizations with mission-critical demands. Since the outbreak of coronavirus, we have provided delivery of personal protective equipment and critical supplies to organizations around the world.
Learn more about how FedEx is Delivering for Good.
Shipping and receiving
Due to the crucial role we play in moving supply chains and delivering critical relief, FedEx is considered an essential business and may continue to operate under state of emergency and shelter in place orders recently issued in
the U.S.
We have been and will continue to operate to and from impacted areas as local conditions and restrictions allow. The safety and well-being of our team members is our top priority as they continue to deliver critical goods and services to support communities across the globe.
Prior to shipping, please check to see if your recipient's location is open, as many commercial businesses are now closed. In the event a delivery location is closed, we will follow our current operating procedures to attempt to complete delivery at a later time.
If a package is on the way to your home and circumstances have changed, there are several options available to update your delivery. Register for FedEx Delivery Manager to request delivery to an alternate location, leave detailed delivery instructions for your FedEx driver, or place a temporary delivery hold on your deliveries for up to 14 days. You may also contact Customer Support with your tracking number or door tag number for assistance with redirecting
a package.
For the safety of our customers and team members, and to follow local government recommendations, we are monitoring the situation rapidly. Get store details including current hours and services available by searching a FedEx location near you. For FedEx partner locations, including Walgreens, Dollar General, Office Depot, OfficeMax and others, we recommend checking with the specific location before you visit, as store hours may change depending on the policy of that location.
FedEx makes it easy to ship packages without going inside a store. Choose the option most convenient
for you.
When your package is ready to be shipped:
- Drop off your package 24/7 at one of our 30,000+ FedEx Drop Boxes available for FedEx Express, FedEx Ground and FedEx SmartPost shipments. Note that Drop Boxes can accept packages up to 20” x 12” x 6”.
Find a drop box location near you by entering your zip code. - Schedule a pickup at your home, business or other location.
FedEx Express and FedEx Ground-Hold at Location
- If your business recipient is unable to receive a package at their normal business address, our Hold at Location option is available, including FedEx Office and Walgreens locations. To find locations where this option is available, go to fedex.com/locate and enter an address, then select “hold at location” from the More drop-down menu.
- To request a Hold at Location. Enter your recipient address and all other required information about your shipment (weight, etc.), Choose ‘Hold at Location’ in the Special Options section. When you click ‘Hold at Location,’ you will see a list of the five closest locations that match your shipping requirements. Select one and complete your shipment.
FedEx Freight-Service Center Hold
- FedEx Freight allows customers to hold a shipment at the destination service center for recipient pickup.
- To request a HOLD, go to www.fedexfreight.fedex.com/locations and enter the zip code of the recipient to find the nearest service center or call Freight Customer Service at 866.393.4585.
FedEx Express and FedEx Ground
In the event a business is closed, we will follow our current operating procedures to attempt to complete delivery at a later time. As mentioned above, Hold at Location/Redirect to Hold, Re-route and Return to Shipper are additional options. Requests for Hold at Location/Redirect to Hold, Re-route and Return to Shipper may experience delays in areas where shelter in place orders are in effect due to significant backlogs of undeliverable shipments.
Hand sanitizers are typically flammable liquids and therefore considered dangerous goods/hazardous materials. Some exceptions apply for U.S. domestic shipments. Find additional information.
Other helpful information
Find facts and the latest information on the COVID-19 at the CDC website or WHO website.