STEP 1

FedEx Office and FedEx Ship Center locations can ship new, unused oxygen concentrators or oxygen therapy devices that are either powered by standard wall AC or with batteries that can be removed from the unit. We cannot ship used or secondhand units.

If the oxygen concentrator works with direct power without built-in batteries, it requires a Non‑Dangerous Good (Non-DG) declaration as per law applicable in the place of origin.

To ship a unit powered by batteries that cannot be removed for shipping, please call 1.800.Go.FedEx for assistance with shipping dangerous goods.

STEP 2

Batteries cannot be shipped to India from a FedEx Office or FedEx Ship Center location.

For more information on shipping regulated dangerous goods from a FedEx Office or FedEx Ship Center location, please call 1.800.Go.FedEx for further information. 

STEP 3

If the unit is being shipped in the original manufacturer’s box and packaging, place it inside a slightly larger box for shipping and use packing material to stabilize the box during transit. We have boxes and packing materials available for purchase.

If the unit is not in the manufacturer’s box, simply bring it to FedEx Office for packing and shipping.

If packing the unit at home or at a business:

• Place minimum of 3 inches of bubble wrap around all sides of the device and place in sturdy box for shipping.
• Use packing material to limit movement during transit.
• Tape down all seams securely, ensure they lie flat and close completely.
• If any seams are bulging, use a larger box for shipping. 
• The fully-packed shipment may be dropped off at a FedEx Office or FedEx Ship Center.

STEP 4

FedEx Office and FedEx Ship Center locations can provide a Commercial Invoice during shipping, or one can be found on fedex.com. (Search Commercial Invoice and follow the interactive process.)

Confirm each of the information items needed on the Commercial Invoice before you start the process online or before bringing the shipment to FedEx Office or a FedEx Ship Center.

Here’s what you will need:

• Specific name of recipient/consignee as shown on the ID that will be used at pickup/release at destination
• Accurate recipient address, phone number and email address
• Your best contact phone number. Make sure to be available to answer any questions related to the release of the shipment at the destination
• Importer name (if other than consignee)
• Complete description of all items in the shipment
• User manual(s) must be included with the shipment
• Items for personal use should be of a reasonable quantity
• Confirm the shipping information matches the commercial invoice exactly (including to/from, value, description, etc.)
• Include a detailed description of item being shipped. For example, oxygenator apparatus/oxygen concentrator device 
• The quantity will typically be “each” and must include the quantity of devices being shipped, with the unit of measure indicated (each). If there are different device-types, they must be recorded on separate lines
• Country of origin for each item
• The true value of item being shipped (the Declared Value for Carriage cannot be more than the Declared Value for Customs)
  • If value of the shipment is greater than $2500 (USD), it requires Electronic Export Information (EEI).  For assistance filing the EEI, call 1.800.Go.FedEx and say “international shipping”
• The “Harmonization Trade Code” should be 9019.20 for a business recipient or 9804.90 for an individual recipient

STEP 5

• A completed invoice and Know Your Customer form required by India customs - please ensure these are made available to FedEx in advance
• A copy of two of the following documents to verify identity:
  1. Aadhar
  2. Passport
  3. Voter ID
  4. PAN Card with proof of address

• Note that the name and address provided on Commercial Invoice and Airway Bill (AWB) or shipping label must match the KYC documents. For individual consignees, a ‘non-IEC declaration’ may be asked for by the Customs. The declaration should state that the shipment clearance is needed to be completed on Aadhar/PAN of the individual.
• The consignee in India needs to log onto https://kyc.fedex.com and complete the KYC submission.

Recipient/Consignee responsibility for duty and taxes

For shipments to individuals:

Basic Customs Duty (BCD) is exempted for oxygen concentrators. Integrated goods and services tax (IGST) payable at 12% of value to be paid by shipper via FedEx account in case of DDP shipment or otherwise will be required to be paid by recipient/consignee. Imports for charitable purposes are exempt subject to fulfilment of certain conditions by importer.

For shipments to businesses:

Basic Customs Duty (BCD) is exempted for oxygen concentrators; however, Integrated goods and services tax (IGST) payable at 12% of value and to be paid by shipper via FedEx account in case of DDP shipment or otherwise will be required to be paid by recipient/consignee. Imports for charitable purposes are exempt subject to fulfilment of certain conditions by importer.

Paperwork requirements for shipments to businesses

• Shipment Documents (provided by shipper)
• Import Export Code (IEC) number (provided by importer)
• Goods & Service Tax Identification Number (GSTIN) (provided by importer)
• Authorized Dealer Code (AD Code) (provided by importer)

STEP 6