AfterShip offers online retailers an intuitive all-in-one customer experience platform to help build exceptional on-brand post-purchase experiences with engaging order tracking, proactive messaging, real-time shipment performance monitoring, shipping label creation, and returns management. Trusted by some of the world’s most recognizable eCommerce brands.

DESCRIPTION

Create memorable post-purchase experiences that build trust and drive incremental revenue with AfterShip.

Automated tracking 

• Import, track, and manage orders from major eCommerce platforms on a single interactive dashboard. AfterShip integrates with over 80+ eCommerce and order management systems. 
• Centralize shipment tracking from 900+ courier services and be quick to resolve inevitable delivery incidents before they turn into WISMO inquiries

Proactive messaging

• Use automated delivery notifications to amplify the post-sales experience. Communicate important order updates across multiple channels like Email, SMS, and Facebook Messenger to build brand loyalty and drive repeat customers. 

Design bespoke customer journeys

• Build attractive branded tracking pages with one-click order tracking. Intelligently place marketing assets and product recommendations to drive additional revenue and customer engagement based on order status and consumer’s locale with a fully-customizable editor.

Actionable intelligence 

• Get a comprehensive view of every shipment’s journey from cart to door. Optimize every post-purchase touchpoint with critical customer reviews data, evaluate carrier performance with historical data analysis, and improve delivery rate with actionable on-time shipments intelligence.