In-Transit Monitoring

Take visibility for your most important shipments to a whole new level with SenseAware. Placed wherever you need added security and control, the device collects data from inside packages, pallets, trailers and warehouses. Using wireless communication, it sends the data in real time to a powerful online application for monitoring and analysis.

The device collects data on the shipment’s:

• Current location
• Accurate temperature
• Light exposure
• Relative humidity
• Barometric pressure
• Shock

Customizable triggers let you determine when and how you are notified of critical events, and collaboration tools empower immediate issue resolution.

SenseAware is available as a subscription or pay-as-you-go option. For more information, call 1.901.434.3030.

Advanced monitoring and dedicated support

Take the worry out of shipment monitoring by having us do it for you. We'll assign your account to a global service analyst who provides around-the-clock support; advanced shipment monitoring; personalized, proactive notification in the event of a delay; and, when necessary, customized package recovery.

Features of FedEx Priority Alert include:

• Global connectivity. Available in more than 70 countries. Thanks to our extensive global distribution network, your shipments stay with us — from start to finish.
• Special service. You work with your global service analyst to determine and coordinate notification and recovery procedures, based on what you want and need.
• Priority placement. Your shipments receive priority boarding and placement on our aircraft and, where available, priority clearance handling to ensure maximum time for clearance issue resolution.

For more information about FedEx Priority Alert, contact your FedEx account executive. Don't have a FedEx account executive? Please call customer support for immediate assistance.

Shipment-status tracking the way you want

No matter what you’re shipping or where you’re shipping it, the FedEx Tracking tool on fedex.com can provide the info you need — along with the level of convenience or detail you want. Get basic package-status info without even logging in, or use your FedEx account to access advanced features tailored to your needs.

The basics

Enter up to 30 FedEx tracking, door tag or reference numbers, click Track and instantly view your shipping status. You can:

• Refresh and review. Save tracking numbers so you can quickly recheck shipping status on return visits.
• Identify shipments. Assign nicknames to shipments. Eliminate confusion by labeling orders in a way that makes sense to you.
• Create a watch list. Monitor important time-sensitive shipments more closely. Plus, stay updated on shipments you think may experience delays.
• View shipment exceptions. In the rare case of clearance delays or delivery exceptions, the status will be highlighted in red.

Advanced tracking

For a richer, customizable experience, log in using your fedex.com user ID and password. All of the basic features are at your disposal, along with tools to take your tracking to the next level:

• Use calendar or list view. Calendar view organizes in-transit shipments by date. List view allows you to filter and sort orders based on your priorities. Toggle between the two as needed.
• Send email notifications. Send a notice to up to four email recipients about shipment status.
• Obtain proof of delivery. When your customer receives a FedEx Express^®, FedEx Ground^® or FedEx Freight^® shipment, you can view an image of their signature as confirmation.
• Export shipment information. Keep the data for your records. Export shipment details into a spreadsheet in CSV or XML format.

Learn more and get started now with FedEx Tracking.

Next-Level Visibility and Control

Use near real-time data to make proactive decisions with FedEx Surround. Keep your customers and team members updated about possible delays. Make contingency plans. And enjoy enhanced handling, intervention, and support. Choose the tier that works for you.

FedEx Surround^® Select

• FedEx Express^® and FedEx ground^® global shipment visibility. Package-level insights show you where your shipments are in near real time.
• Delay predictions. Know ahead of time when to expect delays, so you can communicate and plan.
• Weather advisories. See weather events that could affect shipments near their destinations.
• Customizable views and reports. Get the information you need in the format that makes the most sense for your operations.

FedEx Surround^® Preferred

Get all the features available through FedEx Surround Select, plus: 

• Proactive monitoring. A dedicated team of specialists monitors your at-risk shipments 24/7.
• Package prioritization. Your shipments get priority treatment for handling and intervention when needed, based on your shipment monitoring and intervention service level and the healthcare identifiers.
• In-network intervention and recovery. We’ll act on specific shipments at your direction, including expediting, upgrading the service, changing the delivery address, reattempting delivery, returning the shipment to the sender, and other on-demand requests.
• Healthcare identification, monitoring, and intervention. We’ll tag your healthcare shipments to allow for easier tracking, prioritizing, and intervention when needed.

FedEx Surround^® Premium

Get all the features available through FedEx Surround Select and FedEx Surround Preferred, plus:

• Priority boarding. Your FedEx shipments are loaded onto the aircraft or truck before non-Premium shipments. (Determined by handling code.)
• Intervention out of network. In many cases, we can intervene using out-of-network agents when needed to complete deliveries as soon as possible.
• Top-tier intervention support. Get 24/7 support from dedicated intervention specialists.
• Proactive cold chain recovery. If your shipment is at risk of exceeding your specified temperature range, we’ll proactively replenish dry ice or gel packs and/or use cold storage.
• On-package sensor monitoring. FedEx monitoring teams get precise package location data through SenseAware ID. We’ll place lightweight sensors onto your package at pickup for real-time location and visibility throughout the shipping process.

For more information, contact your FedEx account representative.