Digital accessibility

At FedEx, we find innovative ways to solve customer problems. This commitment is embodied in the Purple Promise: “I will make every FedEx experience outstanding.” If a digital accessibility barrier is making your experience less than outstanding, we invite you to submit your feedback so that our team may review and determine the appropriate follow-up actions to improve our website’s digital accessibility.

All feedback we receive will be reviewed by the appropriate team to determine the necessary follow-up actions. You will only be contacted if we need to gather additional information. Thank you for your help in making FedEx more accessible!

FedEx.com:

U.S. Customer Service
Learn how to contact Customer Service

1.800.Go.FedEx
1.800.463.3339
Say “accessibility support” to be connected to a customer support agent immediately for assistance with tracking a package, scheduling a pickup, getting rates, and more.

In person:

Speak to a Customer Service representative at one of our FedEx Locations.

Mail:

U.S. Customer Service Address:
FedEx Customer Relations
3875 Airways, Module H3 Department 4634
Memphis, TN 38116