QDM stories
Case studies of QDM culture and success
Quality Driven Management (QDM), our unique quality methodology, inspires team members at all levels within FedEx.
QDM Principles and tools have helped thousands of teams across FedEx improve quality and make progress on important business goals.
Read on for stories of the people and projects QDM has impacted.
En route to efficiency
Optimizing delivery for e-commerce surgesÂ
Fast track to quality
Rapidly developing a next-gen sales app
Quality takes wing
Rethinking how we use plane cargo spaceÂ
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Innovation uncaged
Going the extra mile to free caged shipments
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Spot-on quality
Connecting customers to savings faster
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Quality and leadership
How quality helps drive transformation: Q&A with SVP Neil Gibson
Quality and innovation
Get innovation right with 3 simple questions: Insights from VP Dennis Shirokov
Quality and career growth
How QDM helped a customer — and a team member's career — grow
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QDM and ASQ
A unique alliance helps certify quality experts at FedEx
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