Lisa Lisson
President of Air Operations
FedEx
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Lisa Lisson is the president of Air Operations for FedEx. In this role, Lisson oversees flight operations, technical operations, network operations, and global trade services. These teams consist of more than 50,000 team members across the world who ensure safe and reliable operations across major air hubs and ramps.
Her previous role was senior vice president of Network Operations. Prior to that, Lisson served as senior vice president & president of FedEx Express Canada. Joining FedEx Express in 1992, she rose from associate marketing specialist to become one of the U.S. and Canada’s most influential transportation executives.
Lisson has become a renowned public speaker in the U.S. and Canada for her revealing discussion about becoming the first woman and first Canadian president in FedEx Express Canada history. The sudden passing of her husband at a young age and raising their four children as a single mother while building a successful career has enabled her to gain insight and advice that she openly shares with audiences.
Central to Lisson’s managerial focus is her belief in the FedEx People-Service-Profit philosophy. This approach requires the commitment of creating positive people practices, which leads to delivering a superior customer experience, enabling robust profitability that is invested back into people.
As the president of FedEx Express Canada, Lisson led the largest era of infrastructure investment in FedEx Express Canada history, including: the modernization of a domestic air fleet; the development of new service centers across Canada; introduction of new, innovative shipping solutions; and an expanded national retail network. Under her leadership, FedEx Express consistently ranked highest among all transportation companies in Canada on leading published reputation indexes.
Lisson is an inductee to the American Marketing Association, Canada’s Marketing Hall of Legends, and the Women’s Executive Network’s Hall of Fame as one of Canada’s most powerful women. She is also a recipient of the Queen Elizabeth II Diamond Jubilee Medal in recognition of her achievements and work in the community.
Lisson holds an Honors Bachelor of Commerce degree from the University of Guelph, starred on the award-winning TV show “Undercover Boss,” and is the author of a best-selling memoir titled Resilience.
Lisa Lisson is the president of Air Operations for FedEx. In this role, Lisson oversees flight operations, technical operations, network operations, and global trade services. These teams consist of more than 50,000 team members across the world who ensure safe and reliable operations across major air hubs and ramps.
Her previous role was senior vice president of Network Operations. Prior to that, Lisson served as senior vice president & president of FedEx Express Canada. Joining FedEx Express in 1992, she rose from associate marketing specialist to become one of the U.S. and Canada’s most influential transportation executives.
Lisson has become a renowned public speaker in the U.S. and Canada for her revealing discussion about becoming the first woman and first Canadian president in FedEx Express Canada history. The sudden passing of her husband at a young age and raising their four children as a single mother while building a successful career has enabled her to gain insight and advice that she openly shares with audiences.
Central to Lisson’s managerial focus is her belief in the FedEx People-Service-Profit philosophy. This approach requires the commitment of creating positive people practices, which leads to delivering a superior customer experience, enabling robust profitability that is invested back into people.
As the president of FedEx Express Canada, Lisson led the largest era of infrastructure investment in FedEx Express Canada history, including: the modernization of a domestic air fleet; the development of new service centers across Canada; introduction of new, innovative shipping solutions; and an expanded national retail network. Under her leadership, FedEx Express consistently ranked highest among all transportation companies in Canada on leading published reputation indexes.
Lisson is an inductee to the American Marketing Association, Canada’s Marketing Hall of Legends, and the Women’s Executive Network’s Hall of Fame as one of Canada’s most powerful women. She is also a recipient of the Queen Elizabeth II Diamond Jubilee Medal in recognition of her achievements and work in the community.
Lisson holds an Honors Bachelor of Commerce degree from the University of Guelph, starred on the award-winning TV show “Undercover Boss,” and is the author of a best-selling memoir titled Resilience.