Ramona Hood
FedEx Express Leadership
President and CEO, FedEx Custom Critical
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Ramona Hood is president and CEO of FedEx Custom Critical®, a leading North American transportation provider located in Green, Ohio. The company provides multiple transportation capabilities for expedite ground, temperature control shipments and industry-specific solutions.
Hood brings more than 30 years of FedEx experience to her role. She started her career at FedEx Custom Critical in 1991 in an entry-level position and worked her way up to hold various executive leadership positions at FedEx Custom Critical and FedEx Supply Chain.
Hood has been recognized for her excellence in thought leadership, responsibility and passion-driven results. Hood has been recognized on the Crain’s Cleveland 2020 Power 150 list and by Business Insider as one of the 17 powerful women leading top logistics companies in 2021. This year, she was appointed to the Brinker International Board of Directors for her deep experience in sales, operations, supply chain, marketing and talent management to promote growth and brand differentiation. Most recently, Ramona was appointed to the Knight Foundation Board of Trustees due to the impact she has made on the Akron-area community as a business leader.
Hood has played a critical role in maintaining the strategic vision of the business despite unexpected national and global crises. She led the organization through the COVID-19 pandemic, as well as the nationwide tensions regarding racial injustices, which culminated during her first few months as president and CEO of FedEx Custom Critical. She continues to lead with courage, conviction and purpose to position the organization for future growth. With a genuine interest in understanding her team members, customers and independent contractors, Hood has developed culturally significant strategies for ongoing improvement while continuously driving the performance and strategic direction of the company.
Hood earned a Bachelor of Arts in Business Management from Walsh University and an Executive MBA from Case Western Reserve University Weatherhead School of Management.
Ramona Hood is president and CEO of FedEx Custom Critical®, a leading North American transportation provider located in Green, Ohio. The company provides multiple transportation capabilities for expedite ground, temperature control shipments and industry-specific solutions.
Hood brings more than 30 years of FedEx experience to her role. She started her career at FedEx Custom Critical in 1991 in an entry-level position and worked her way up to hold various executive leadership positions at FedEx Custom Critical and FedEx Supply Chain.
Hood has been recognized for her excellence in thought leadership, responsibility and passion-driven results. Hood has been recognized on the Crain’s Cleveland 2020 Power 150 list and by Business Insider as one of the 17 powerful women leading top logistics companies in 2021. This year, she was appointed to the Brinker International Board of Directors for her deep experience in sales, operations, supply chain, marketing and talent management to promote growth and brand differentiation. Most recently, Ramona was appointed to the Knight Foundation Board of Trustees due to the impact she has made on the Akron-area community as a business leader.
Hood has played a critical role in maintaining the strategic vision of the business despite unexpected national and global crises. She led the organization through the COVID-19 pandemic, as well as the nationwide tensions regarding racial injustices, which culminated during her first few months as president and CEO of FedEx Custom Critical. She continues to lead with courage, conviction and purpose to position the organization for future growth. With a genuine interest in understanding her team members, customers and independent contractors, Hood has developed culturally significant strategies for ongoing improvement while continuously driving the performance and strategic direction of the company.
Hood earned a Bachelor of Arts in Business Management from Walsh University and an Executive MBA from Case Western Reserve University Weatherhead School of Management.