U.S. Customs and Border Protection (CBP) has announced that it will begin rejecting any U.S. import shipment data containing vague or no descriptions, effective November 12, 2024. This rejection will make it impermissible to move shipments into/ transiting through the U.S. until complete and accurate data is submitted.

It is important to provide precise cargo descriptions when creating shipments with FedEx to ensure your shipments comply with CBP’s regulations. After the effective date, any shipments identified by CBP as containing vague descriptions will be rejected by CBP and may incur delays. For more information, please refer to the CBP link here

FedEx is anticipating a surge in shipping volumes for the peak season. Effective October 14, and until December 31, 2024 (inclusive), we will temporarily adjust our transit times (TT) for FedEx.

The transit time extension will be in place until December 31,2024; at which time the situation will be reviewed. We appreciate your understanding and our apologies for any inconvenience caused.

Transit times will be temporarily adjusted, as below.

MEISA Direct- Serve Markets: India, UAE, Bahrain, Botswana, Egypt, Jordan, Kenya, Kuwait, Malawi, Namibia, Nigeria, Oman, Saudi Arabia, Eswatini/ Swaziland, South Africa, Zambia

MEISA GSP Markets: Angola, Bangladesh, Burkina Faso, Burundi, Benin, Bhutan, Chad, Congo, Côte d'Ivoire/ Ivory Coast, Cameroon, Cabo Verde, Djibouti, Algeria, Eritrea, Ethiopia, Gabon, Ghana, Gambia, Guinea, Iraq, Kyrgyzstan, Kazakhstan, Lebanon, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Madagascar, Mali, Mauritania, Mauritius, Maldives, Mozambique, Niger, Nepal, Pakistan, Qatar, Réunion, Rwanda, Seychelles, Senegal, Togo, Tunisia, Tanzania, Uganda, Uzbekistan, Zimbabwe

The Kingdom of Saudi Arabia requires all customers shipping from within and outside the Kingdom.to enter a ‘short address code/ National address’ of the receiver/ consignee, to ensure faster delivery of your shipments.

This requirement is already in effect and, and has now become mandatory to follow, for all residents, citizens and companies operating inside Saudi Arabia.

If you have not already done so, please reach out to the receiver/ consignee of your shipment based in Saudi Arabia, for their ‘short address code/ National address’ so that you may input the code when creating your shipments.

For more information on the ‘short address code/ National address’, please visit https://splonline.com.sa/en/national-address-1/

New regulations in the Kingdom of Saudi Arabia require all customers shipping to and within Saudi Arabia to enter a ‘short address code/ National address’ of the receiver/ consignee to ensure faster delivery of your shipments. This requirement impacts anyone shipping to Saudi Arabia from within and outside the Kingdom.

Please request the receiver/ consignee of your shipment based in Saudi Arabia, for their ‘short address code/ National address’ to ensure faster delivery of your shipments.

The requirement is already in effect and in the coming time the national address will become mandatory for all residents, citizens and companies operating inside Saudi Arabia.

In order to avoid possible delays or return of shipments, please adhere to the new requirements and help ensure your package(s) reach their destination.

For more information on the ‘short address code/ National address’, please visit https://splonline.com.sa/en/national-address-1.

Effective June 1, 2023, we have enhanced the transit times^ for our FedEx International Priority^{® 1} and FedEx International Economy^{® 2} portfolio of services from India, The United Arab Emirates, The Kingdom of Saudi Arabia and South Africa to key³ markets in Europe, Asia Pacific and to the Americas⁴. Now reach markets with early delivery of your shipments – within 2-3 business days using FedEx International Priority^® and 4-5 business days for less urgent shipments with FedEx International Economy^® portfolio of services. Our comprehensive services are designed to help meet your varied business needs.

Additionally, we have reinstated our FedEx International Economy^® services⁵ in Asia Pacific. You will be able to import your less time-sensitive shipments from Asia Pacific (APAC) markets into MEISA with a day-definite delivery which provides you assurance and peace of mind.

Now you will have more choices with the door-to-door, customs-cleared service to satisfy your international shipping needs. Check out FedEx shipping service page to learn more about our full portfolio of services along with our rates and transit time.

We look forward to supporting your international shipping journey!

^Transit time does not include clearance time, and may vary contingent on origin and destination.

¹ FedEx International Priority^® services include FedEx International First^®, FedEx International Priority^® Express, FedEx International Priority Distribution, FedEx International Priority^® and FedEx International Priority^® Freight.

² FedEx International Economy^® services include FedEx International Economy^®, FedEx International Economy^® Freight

³ For details on specific origins and destinations, please check our get rates and transit time page.

⁴ America- North America including Canada and South America

⁵ APAC International Economy^® services include : FedEx International Economy^® services include FedEx International Economy^®, FedEx International Economy^® Freight and FedEx International Economy^® DirectDistribution.

From November 7, 2022, TNT Economy service from Europe to the destinations listed in the below table will be suspended until further notice.

As an alternative, we recommend customers to use FedEx Economy or TNT Express for import shipments from Europe.

We are pleased to inform you that we have introduced Import pricing for your inbound shipments paid in Uganda. Take advantage of this new opportunity to grow your business with ease. This enhancement ensures you can import goods conveniently with our rationalized import rates, without the worry of exchange rate risk when paying offshore.

We are very excited about helping you grow your import business. If you have questions, please contact your FedEx sales representative.

MEISA customers can continue to bill clearance service fees to their shipment's recipient/consignee, or choose the new options of billing to themselves as the shipper or even to a third-party. The new billing option is available from June 6, 2022.

In case of India inbound low value (courier clearance) shipments cleared at the Mumbai gateway and all high value (cargo clearance) shipments billed to the customers outside India, the new billing option is available from June 13, 2022.

Expanded billing option is available for LAC from July 31, 2021 and for APAC from January 15, 2022.

Note that when you select “Bill duties & taxes to shipper” on the FedEx Air Waybill, applicable duties and taxes and/or all clearance service fees incurred in the destination will be billed to your shipper account.

For details on Ancillary Clearance Service Fees applicable at destination, visit the market specific Ancillary Clearance Service Fees webpage at fedex.com. With greater flexibility in billing options, you can get the edge your business needs to succeed in the international marketplace.

Effective January 3, 2022, we can deliver your shipments by 10:30 a.m. or noon to select postal codes in the below countries and territories¹ with our new service FedEx International Priority^® Express, or deliver by the end of the day to more than 220 countries and territories using our FedEx International Priority^® service.

¹Service availability and exact delivery time depend on origin and destination postal codes. Terms and conditions apply. For detailed information, please log in to fedex.com to obtain a quotation, or refer to Rate & Transit Times.

Due to the situation in the country, service to and from Afghanistan is temporarily disrupted. We will not accept shipments to or from Afghanistan at this time.

With the restoration of trade links with Qatar, FedEx has reestablished document shipping between Qatar and the UAE, Egypt and Saudi Arabia with immediate effect, including pick-up and delivery services of document shipments.

Our leading network, and comprehensive service portfolio will help strengthen trade links between these markets. We are absolutely confident in supporting you and look forward to successfully navigating your return to trade between Qatar and the UAE, Egypt and Saudi Arabia.

Unauthorized use of FedEx® Business Names, Service Marks and Logos

FedEx has been alerted to the unauthorized use of its business names, service marks and logos by persons or companies fraudulently representing themselves as FedEx or as representatives of FedEx.

Millions of fraudulent e-mails and sms messages are deployed daily. They claim to come from a wide variety of sources, and some claim to be from FedEx or representing FedEx. Fraudulent e-mail and sms messages, often referred to as "phishing" or brand "spoofing," are becoming increasingly common. These types of messages often use corporate logos, colors and legal disclaimers to make it appear as though they are real. They are sent in an attempt to trick people into sending money and providing personal information such as usernames, passwords and/or credit card details, and for the purpose of committing theft, identity theft and/or other crimes.

Recognizing Phishing Scam E-mails and sms messages

Recognizing phishing scam e-mails and sms messages is key to protecting yourself against such theft and other crimes. Indicators that an e-mail or sms message might be fraudulent include:

• Unexpected requests for money in return for delivery of a package or other item, personal and/or financial information, such as your Social Security number, bank account number, or other identification.

• Links to misspelled or slightly altered Web-site addresses. For example, variations on the correct Web-site address fedex.com, such as fedx.com or fed-ex.com.

• Alarming messages and requests for immediate action, such as "Your account will be suspended within 24 hours if you don't respond" or claims that you've won the lottery or a prize.

• Spelling and grammatical errors and excessive use of exclamation points (!).

FedEx does not request, via unsolicited mail, e-mail or sms messages, payment or personal information in return for goods in transit or in FedEx custody. If you have received a fraudulent e-mail or sms message that claims to be from FedEx, you can report it by forwarding it to abuse@fedex.com.

If you have any questions or concerns about services provided by FedEx, please review our services at FedEx Services or contact FedEx Customer Service.

The Internet is an important channel connecting FedEx to its customers. While there is no foolproof method to prevent the unauthorized use of the FedEx name, we continuously watch for such activity in order to help safeguard our customers' interests.

Thank you for helping us identify and take action against e-mail & sms fraud.

NOTE: FedEx is not responsible for any charges or costs incurred as a result of fraudulent activity that abuses the FedEx name, service marks and logos.

FedEx does not require money transfers through third-party escrow services or online payment services prior to shipment delivery.

The use of the FedEx logo and name on these websites is unauthorized and our legal department will address this matter with the relevant authorities.

FedEx is committed to protecting the security and integrity of our network.

While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.

We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.

Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.

Go to our FedEx FedEx Trust Center to learn more about protecting yourself online. By following a few simple tips, you can make your online experience safer and more secure.

For more information on other fraudulent emails, you can visit our U.S. website by clicking here.

 FedEx International Priority inbound and outbound service to and from Ukraine has been reinstated covering the majority of Ukrainian postal codes. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible. 

All Russian and Belarusian FedEx International services continue to be suspended until further notice.

Continue to check this page for updates. For specific shipment status information, please track your shipment at fedex.com.