In order to provide you more convenient import and customs clearance related consulting services, for below topics, you are encouraged to submit your requests through the link or by scanning the embedded QR code below. We will handle your requests as soon as possible.

1) Require customs clearance instructions for shipments imported into TW (Formal declaration, Confirmation of declaration form, Declaration by Broker)

2) Track customs clearance status of imported shipments

3) Consult import regulations and tariff rates

Indonesia will enact a new regulation on August 1, 2021, that could impact how international shipments imported into the country are cleared by the local customs authority.  Failure to comply with this new regulation could result in shipment delays.

Beginning August 1, 2021, the regulation requires shippers located outside Indonesia to:

(1) Obtain the Tax ID ("NPWP") of their consignee/recipient in Indonesia for each imported shipment; and 

(2) Input the Tax ID ("NPWP") into the "Consignee" or "Recipient" section of the Air Waybill and Commercial Invoice.

What you need to do when shipping to Indonesia beginning August 1, 2021:

● Contact your consignee in Indonesia to obtain their local Tax Identity Number / Tax ID (known locally as "NPWP").

● Input the Tax ID into the "Consignee" or "Recipient" section of your shipment's Air Waybill and Commercial Invoice.

● If your consignee/recipient does not have a Tax ID, other forms of identification may be used instead:

• - For Indonesian citizens, input their Indonesian Citizenship Identity Number in place of Tax ID.
• - For those without Indonesian citizenship, input their Passport Number in place of Tax ID. 

● If you use a shipping tool to electronically prepare shipping documents, please input the Tax ID (or its equivalent as listed above) into the text box provided in the tool:

• - FedEx Ship Manager^TM at fedex.com (Modernized Version):  [RECIPIENT TAX ID] text box located in the “Billing” section. The consignee's Tax ID will be visible on the air waybill.
• - FedEx Ship Manager^TM at fedex.com (Basic Version):  [RECIPIENT TAX ID] text box located in the "To" section.
• - FedEx Ship Manager^TM Software:  [VAT/Customs ID/EIN#] text box located in the "Recipient Information" section.
• - Global Ship Manager^TM Software:  [VAT/Customs ID/EIN#] text box located in the "Recipient Information" section.
• - MyTNT2:  [VAT Number] text box located in the "Receiver" section.

This new regulation is pursuant to Indonesia Ministry of Finance Regulation No. 158/PMK.04/2017 and Indonesia Directorate General of Customs & Excise Regulation No PER 11/BC/2020.

The EZ WAY app adds the functions of query and online payment of import duty and tax. You only need to register the real-name authentication in the EZ Way app to receive the push and pay the import duty and tax directly in the app when there is tax on imported shipments. For related news, please refer to the customs news and the guide.

(Now it is only open for informal entry with declaration value under NTD$50,000.)

Beginning May 1, 2021, there are two additional billing options that you can choose for the ancillary clearance service fees incurred in Latin America and the Caribbean (“LAC”):

a) Bill to your own shipper account (i.e. Bill duties & taxes to shipper), or 

b) Bill to a third-party account based in the Asia-Pacific region² (i.e. Bill duties & taxes to third party³).   

This is on top of the existing option of billing ancillary clearance service fees to the shipment’s recipient (“Consignee”). 

By selecting “Bill duties & taxes to shipper” on the FedEx air waybill, applicable duties and taxes⁴ and/or all ancillary clearance service fees incurred in the following LAC countries and territories will be invoiced to your shipper account:

Anguilla, Antigua & Barbuda, Argentina⁴, Aruba⁴, Bahamas⁴, Barbados⁴, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Chile, Colombia⁴, Costa Rica⁴, Curacao⁴, Dominica, Dominican Republic⁴, Ecuador, El Salvador, French Guiana, Grenada, Guadeloupe⁴, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique⁴, Mexico⁴, Montserrat, Nicaragua, Panama, Paraguay, Peru, Saba, Saint-Barthelemy, St. Kitts & Nevis, St. Lucia, St. Maarten, St. Eustatius, St. Vincent, Suriname, Trinidad & Tobago⁴, Turks & Caicos, Uruguay, British Virgin Islands, and US Virgin Islands.

For the latest details on Ancillary Clearance Service Fees and any applicable destination value-added tax/ goods & services tax (VAT/GST⁴) assessed in the LAC region, please click here.

¹ For security reasons, we have only displayed the last 6 digits of your 9-digit FedEx Account Number. 

² Asia-Pacific countries and territories with Global Payer option: Australia, Guam, Hong Kong SAR China, Indonesia, Japan, Mainland China, Macau SAR China, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, Brunei, Cambodia, Laos, Mongolia, American Samoa, Cook Islands, East Timor, Fiji, French Polynesia, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, Niue, Northern Mariana, Palau, Papua New Guinea, Solomon Islands, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, Western Samoa.

³ Mainland China accounts can only be billed to shipper.

⁴ As of May 1, 2021, shipments imported into the following LAC countries and territories will be subject to a destination value-added tax/ goods & services tax (VAT/GST) assessed on all fees incurred in the destination (including but not limited to ancillary fee): Argentina, Aruba, Bahamas, Barbados, Colombia, Costa Rica, Curacao, Dominican Republic, Guadeloupe, Martinique, Mexico, Trinidad & Tobago.

From April 16, 2020, the Ministry of Finance's Customs Administration encourages the individual importers to install and utilize the related APP service to facilitate the clearance of their express imports. For earlier delivery, it is strongly suggested for individual importers to complete the real-name authentication and POAs (Powers of Attorney) application. This way, when shipments arrive, recipients will receive alerts from Customs Administration so they can complete related POA process at their fingertips via the APP. On the other hand, recipients who fail to do so may encounter customs delays. For more information, please visit Customs Administration website or refer to related instructions to complete the settings.

If you’re a business outside Canada exporting commercial goods into Canada and responsible for the payment of any duties and taxes as the Importer of Record (IOR), it’s important to take the necessary steps now to help prevent your FedEx Express shipments from being delayed at the border when CARM is fully implemented.

Please click here to learn more.

In order to provide you with a smoother and more stable international shipping service, we strongly recommend that you fill out the following three items when creating an air waybill.

• HS code1 - Please type in at least the first 6 numbers. 
• Consignee's email address.
• Consignee's cell phone number2

The benefits of providing detailed and accurate information: 

• HS Code:
  Calculates the appropriate amount of customs duty, etc.
  Makes the customs clearance process smoother.
• Email address and cell phone number:
  Gives the consignee delivery options through FedEx^® Delivery Manager.
  Provides real-time delivery notifications.

¹The HS Code (Harmonized System) is a code number established based on the International Convention on the Harmonized Commodity Description and Coding System (HS Convention). The first six digits of the code are a universal number that are the same throughout the world. Entering the correct HS code will lead to a smoother process for imports and exports. The HS code can be found in the CPT Single Window. You can also use our  FedEx Global Trade Manager  to find the HS code (It’s available in English only and required to log into fedex.com to access.).

²Please enter the mobile phone number using one of the following formats. Please note that the number will not be accepted if the number of digits exceeds the specified number or if other symbols (@ or О) are included. 

090-1234-5678
09012345678
81-090-1234-5678
81-90-1234-5678 

In order to comply with the customs regulations of Taiwan, Republic of China, as of February 1, 2022, shippers tendering a personal export shipment must provide: 1) Power of Attorney (POA); and 2) a copy of the shipper’s national identification card (showing both sides) or passport, to facilitate customs inspection. Failure to provide these documents will likely result in delays in customs clearance and delivery.