Customs Clearance Services Center
At our Customs Clearance Services Center, you can submit requests and enquiries to prepare your shipment for Customs so that it stays on track through customs clearance process. Toggle between the below importers and exporters buttons to find relevant procedures and forms.
Before Shipping
Get what you need to know about import customs clearance procedures.
You can check import regulation and tariff for your import shipments.
While your import shipment is in transit
You can enquire about the customs clearance status and domestic delivery status.
You can provide clearance instructions for your import shipments.
After Customs releases your shipment
You can request your import declaration duplicates, freight invoice copies and duty receipts here.
* A clearance ancillary service fee may apply.
You can request the air waybill(AWB) and commercial invoice (CI) of your import shipments here.
Register your email to automatically receive the import customs clearance documents upon customs release.
Before Shipping
Using the form, please choose the SUBJECT “Customs & Clearance”, the QUESTION “The required clearance information”, then fill in the necessary information to submit.
After Customs releases your shipment
You can request your export declaration duplicates, freight invoice copies and duty receipts here.
*A clearance ancillary service fee may apply.
You can request the air waybill(AWB) and commercial invoice (CI) of your export shipments here.
Register your email to automatically receive the export customs clearance documents upon customs release.
Other customs clearance questions?
We’ve got answers!
For any clearance-related services other than the above, please visit our FAQ site.