Once our courier has your package, the tracking page will show an estimated delivery date and time. With your tracking number, you can keep an eye on your shipment and view its progress every step of the way. In case the estimated delivery date is not available at some moment in the journey, this means we’re updating it and will provide the new date as soon as we can. This might happen in cases of exceptional events or requested changes to the delivery.

Visit fedex.com or download the FedEx® Mobile App to track your shipment and see when it will arrive at your doorstep.

If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.

Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address.

It’s important to note that dangerous goods shipments can’t be left on the receiver’s doorstep. A physical handover is required for these types of shipments due to safety and security reasons.

If you’re the shipper, you can change the delivery address online when logged in to your account. This option will appear on fedex.com tracking under “Check for delivery options” dropdown menu, if the package is eligible. You can also request to hold the shipment at a FedEx location for pickup instead of delivery. The receiver will just have to take a valid form of identification with them.

We can accept your request if:

• The shipper hasn’t put any restrictions on address changes
• The new address is not in another country
• The shipment hasn’t been delivered yet

If you’re the receiver, your shipment may be rescheduled or redirected before the first delivery attempt. After we attempt a delivery, you may receive an email, text, or missed delivery card that explains how to change your delivery. You can follow those instructions to complete your request.

Bear in mind that additional restrictions and fees may apply when rerouting packages. Rerouting isn't always possible because we can't physically change the original air waybill attached to the shipment. FedEx Money Back Guarantee also doesn’t apply to shipments where the delivery address was changed.

Please note that you can’t change the delivery address for dangerous goods shipments for safety and security reasons. They can be held at a pickup point in the same service area as the original address or returned to the shipper. Dry ice (UN 1845) is the only exception and shipments containing it may be rerouted. Read more here.

This could mean your shipment is missing paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods.

If your package is held at customs, FedEx will contact either the recipient or the shipper depending on the information required.

‘In transit’ means that your package is on its way to its final destination. It does not necessarily mean that your package is in a moving vehicle such as an aircraft or truck. It may be at a FedEx facility.

If you don't have a tracking number, you can track by the reference number specified by the shipper when creating the shipment. You can go to All Tracking Services, and select the "Track by Reference" tab. You then enter the reference number and relevant information to track your shipment. You can also call Customer Service.