What does the status ‘Exception’ mean?
The status 'Exception' means that an unexpected event is delaying the delivery of your package.
Some examples include:
- Customs delays
- Holidays
- Strikes
- Bad weather
- No one was there to receive your package at delivery
- Missing documentation
- Security restrictions
You can avoid delays by:
- Taking public holidays, strikes and bad weather into account when planning your shipment
- Ensuring someone is available to receive your package at delivery
- Making sure all your shipping documents are in order
Some exceptions, such as customs delays, might be out of your hands and then the best thing to do is wait.
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