Reach more international customers with more delivery time options
Reach more international customers with more delivery time options
When they need it fast, you want to be their go-to no matter where they are. Now you have more ways to satisfy your international customers with time-definite delivery in one to three business days. Continue to deliver by early morning with the existing FedEx International First® and now deliver by noon to select destinations with our new FedEx International Priority® Express service. Or deliver by end-of-day to more than 220 countries with FedEx International Priority®. All three include customs clearance, tracking, and a money-back guarantee* for your peace of mind. Helping you get anything to anywhere at any time is what we strive for, and now we’re closer than ever. With more priority delivery options you can get the edge your business needs to succeed in the international marketplace.
FedEx International First®
Our current FedEx International First® with early morning time-definite delivery in select inbound countries will remain unchanged for all customers.
FedEx International Priority® Express
Midday time-definite delivery in select destination countries for customers using the 2020 version of automation or newer.
FedEx International Priority®
End-of-day time-definite delivery in all destination countries for customers using the 2020 version of automation or newer.
What is FedEx International Priority® Express?
FedEx International Priority® Express is a new service, which means your express international parcel shipments are delivered in one to three business days by midday to select countries and territories*. You can still use our FedEx International Priority® service for deliveries by the end of the business day to more than 220 countries and territories.
*Service availability and exact delivery time depends on origin and destination postal codes. Terms and conditions apply. For detailed information, please log in to fedex.com to obtain a quotation, or refer to Rate & Transit Times.
Which countries and territories can I ship to with FedEx International Priority® Express?
You can send shipments from select countries to select postal codes in the following countries and territories*: Noon service areas in 27 destinations (Australia, Austria, Belgium, Canada, China, Czech Republic, Denmark, France, Finland, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, Singapore, Switzerland, Thailand, United Kingdom, United States)
*Service availability and exact delivery time depend on origin and destination postal codes. Terms and conditions apply. For detailed information, please log in to fedex.com to obtain a quotation, or refer to Rate & Transit Times.
What is the difference between FedEx International Priority® Express and our other express parcel services?
Our new FedEx International Priority® Express service offers you one to three business days delivery by midday to select countries and territories.*
Our other express parcel services include:
- FedEx International Priority®: offering one to three business days delivery by end of the business day to more than 220 countries and territories.*
- FedEx International First®: offering one to three business days delivery by 8:00 a.m. or 8:30 a.m. to select postal codes in the U.S., and as early as 10:00 a.m. to major worldwide destinations.*
*Service availability and exact delivery time depends on origin and destination postal codes. Terms and conditions apply. For detailed information, please log in to fedex.com to obtain a quotation, or refer to Rate & Transit Times.
How can I can send a shipment with the new FedEx International Priority® Express service?
To ensure that your shipping experience is prompt and convenient, we offer multiple ways to get your shipments to us. Visit our tools and resources that make it easy to schedule and manage your pickup. Visit FedEx pickup options | Schedule and manage your pickups for more information.
How can I know if FedEx International Priority® Express® is available to use for my shipment?
If you are using the latest version of the shipping tools below, it will show as an available service in “Service” in the shipping tool after you fill in origin and destination address:
- Global Ship Manager (GSM) v13.X or higher
- FedEx Ship Manager (FSM) v3400 or higher
- FedEx Ship Manager Server (FSMS) v20 or higher
- FedEx Ship Manager (FXSF) v0107 or higher
- Web Services v.3600 and above (starting 2020 WSDL)
- FedEx APIs v1.0 or higher
- FedEx Ship Manager™ at fedex.com
- FedEx Ship Manager® at fedex.com
You can also use our FedEx Ship Manager at fedex.com to confirm availability of this service
Why can’t I see both the FedEx International Priority® Express and FedEx International Priority® on my automation?
The new FedEx International Priority® services are only available with select automation platforms and services. If the destination you are shipping to is an end-of day only destination, then you will only see the service that applies to such destination.
Online, the FedEx International Priority® services will only become available with the launch of our new enhanced solution. This will be released in phases, and you will automatically be routed to the new experience when logging into fedex.com
- You will also have access on FedEx Ship Manager® SW with version 3400 or higher
- If you are using one of our Integration solutions, you can access these services when using FedEx Ship Manager® Server v2003 or higher or FedEx Web Services v3600 or higher
How do I choose which service I want to use?
If you want your package to be delivered by 10:00 a.m. within 1-3 business days, you should choose FedEx International First®. If you prefer a noon delivery within 1-3 business days, you should choose FedEx International Priority® Express (IPE). If you want an end of day delivery within 1-3 business days, you can select FedEx International Priority® (IP). Note that FedEx International First® and IPE are only available to certain destinations.
Can I use the previous version of the manual Air Waybill (AWB) to ship with FedEx International Priority® service?
Yes, but the new services are not available on older version of the manual AWB printed paper copy. Only legacy International Priority (IP) will remain available on the previous version of the manual AWB and customers will pay current FedEx International Priority® rates. When you select FedEx International Priority® you will receive a morning delivery commit if available to the destination address you have indicated.
You’ll need to use a new version of the manual AWB or FedEx automation channels to ship with our new services.
If I have a question about my automation SERVICE, who should I contact?
You can You can contact your FedEx Account Executive, your local FedEx Customer Service number, or visit fedex.com
Does the money-back guarantee* apply to FedEx International First®, FedEx International Priority® Express and FedEx International Priority® ?
The money-back guarantee applies to FedEx International First, FedEx International Priority® Express and FedEx International Priority® where available* and is calculated as per the usual process. It can be suspended due to contingency measures, among other reasons.
Has the process of submitting a MBG claim request changed?
The process has not changed.
Can you use the signature services with the new product?
Delivery signature options are currently available for 60-plus destination countries. Available countries and options may change over time; however, your automation solutions are automatically updated and only offer the FedEx Delivery Signature Options currently available in each destination country.
Just like a normal FedEx package, is the $100 declared value for carriage automatically included in the rate?
The rules for declared value for carriage remain the same. If not governed by the Warsaw Convention, the CMR, or any other international treaties, laws, other governmental regulations, orders, or requirements, our maximum liability for loss, damage, delay, shortage, misdelivery, nondelivery, misinformation, or failure to provide information in connection with your shipment is limited to US$100 per shipment or US$9.07 per pound (US$20.00 per kilogram) (or the equivalent in local currency), whichever is greater, unless the customer declares a higher value for carriage and pays the corresponding charge; Visit fedex.com for the most updated information on terms and conditions.
Will my pickup times change?
No, your pickup times will remain the same.
Will there be any changes to my payment and credit terms?
No, these will remain the same.
* Money Back Guarantee may not be available for all services and origin/destination countries. To confirm availability of our Money Back Guarantee, please contact your FedEx Account Executive, your local Customer Service number or visit us at fedex.com.