What time will the driver pick up or collect my package?
When booking a collection, you will have been asked to provide a ‘ready time and latest available time’ for the driver to collect your package.
These times specify the time window the driver has to collect your shipment. Your driver can attempt to collect your package at any point from the ready time, right up until the latest available time.
If you cannot remember your time window and have booked your collection online, you can view the given times within the My Pickups tab – they’re referred to as ‘the ready time and latest available time’.
If you have booked your collection with our Customer Service team or on the automated phone system, please contact us again to reconfirm your collection time window.
If a driver hasn’t picked up your parcel, double-check the scheduled time and date of the pickup. If that time and date have passed, please contact our Customer Service team for assistance – you can find their contact details here.
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