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New Customer Center
Not sure where to start? You’ve come to the
right place. Get the information you need and
learn more about how to ship with FedEx.
Not sure where to start? You’ve come to the
right place. Get the information you need and
learn more about how to ship with FedEx.
Not sure where to start? You’ve come to the
right place. Get the information you need and
learn more about how to ship with FedEx.
Let us help you learn about shipping with FedEx
Whether you are a first time or frequent shipper, we're here to help. With our guidance and resources, you'll find the shipping information that matches your needs.
Dispute an Invoice Online
Submit an invoice dispute via FedEx Billing Online:
STEP 1
Log in to FedEx® Billing Online (FBO).
STEP 2
On the ‘Account Summary’ page, select the invoice you want to dispute.
STEP 3
In the ‘Invoice Summary’ section, click “Dispute invoice”. To raise a dispute for individual shipments, please follow the steps here.
STEP 4
In the ‘Dispute Information’ section, select the type of dispute and provide a detailed written description in the ‘Additional Dispute Comments’ box.
STEP 5
Click “Submit dispute”.
GUIDELINES
See how to raise an invoice dispute via FBO.