I wasn't home when FedEx tried to deliver my package. How can I request a redelivery?
- In most cases, FedEx will attempt to deliver your package three times before returning it to the shipper. In case a courier is unable to leave your package, the courier will try to call you to check your availability and attempt the delivery.
- If your shipper has provided your email and/or mobile number on the air waybill, you will receive a notification that allows you to make delivery changes, if necessary. Please note that this option is not applicable if your shipment is addressed to a company with the company name specified on the air waybill.
- Change of delivery address for an import shipment is an exception service, and we cannot assure its execution.
*Terms and Conditions apply
Thank you for your feedback!
Contact us
Chat to Us
Our team is online Saturday to Thursday between 08:00 - 18:00.
Write to Us
Reach the right person the first time, our contact forms will help you.
Call Us
Get in touch with our Customer Service for further enquiries about our services.