How can I get an update on my claim?

You will receive acknowledgement of your claim submission and regular updates on your claim after you file a claim and email it to us. 

You can also visit our Make a Claim for a Lost or Damaged Shipment in our New Customer Center for tips and steps on how to make a claim.

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Our team is online Saturday to Thursday between 08:00 - 18:00.


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Reach the right person the first time, our contact forms will help you.


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Get in touch with our Customer Service for further enquiries about our services.