In response to market demand, we have even added extra flights to meet this demand.

During specific times of the year, the Peak Surcharge will apply to packages meeting the criteria and characteristics as determined by FedEx.

While Peak Surcharge evolves over time based on several factors such as pressure on network capacity, demand, and operating costs, we remain committed to provide you only the best possible service.

Go to fedex.com/en-ru/peak-surcharges for information on Peak Surcharges in effect, including applicable services, surcharge amounts, and effective dates.

As global supply chain disruptions remain – either through COVID-19 or additional factors such as the current geopolitical situation – we are unfortunately not able to reinstate our money-back guarantee at this point in time. We are continuously evaluating the status of the money-back guarantee and providing our customers with the best possible service remains our top priority.

Customers may experience delays on shipments. Please check our Service Update pdf for the latest information.

IATA has reported that lithium batteries are now the preferred energy source for many consumer goods ranging from mobile phones and children's toys to cars and e-bikes. Such shipments are however considered dangerous goods and can pose a safety risk if not prepared in accordance with transport regulations. Click here to get more information.

Mitigate risk and improve safety

From now on, when you prepare shipments containing lithium batteries Section II (UN3481 & UN3091) using FedEx Ship Manager^TM at fedex.com please indicate which type(s) of lithium batteries you have included in your shipment.

As Section II lithium batteries are less regulated than other type of lithium batteries, your selection will help us increase their visibility throughout our network; and ensure the safety and integrity of your dangerous goods shipments until their final destinations.

Easy to use

• In the header at the top of this page, select Ship and then Ship online – all features

• Enter your login & password, if you are not logged in yet

• Select Ship and then Create a Shipment to complete your shipment details

• Under the Special Services (optional) section, select “Lithium Batteries/Cells” and the description that applies to your shipment:
  
  
  • Lithium Ion Batteries/Cells packed with equipment (UN 3481 - Packing Instruction 966)
  • Lithium Ion Batteries/Cells contained in equipment (UN 3481 - Packing Instruction 967)
  • Lithium Metal Batteries/Cells packed with equipment (UN 3091 - Packing Instruction 969)
  • Lithium Metal Batteries/Cells contained in equipment (UN 3091 - Packing Instruction 970)

To learn more

• Visit our page dedicated to lithium battery shipping.
  

• Contact your FedEx Express Customer Services and ask for the Dangerous Goods Specialist
  

• Read more about lithium batteries in the IATA Dangerous Goods Regulations Manual available for purchase at iata.org. This manual contains information on lithium battery packing, marking, labelling & documentation.
  

IATA has reported that lithium batteries are now the preferred energy source for many consumer goods ranging from mobile phones and children's toys to cars and e-bikes. Such shipments are however considered dangerous goods and can pose a safety risk if not prepared in accordance with transport regulations. Click here to get more information.

Mitigate risk and improve safety

From now on, when you prepare shipments containing lithium batteries Section II (UN3481 & UN3091) using FedEx Ship Manager® Software, FedEx Ship Manager® Server, FedEx Web Services or FedEx®Compatible solutions, please indicate which type(s) of lithium batteries you have included in your shipment.

As Section II lithium batteries are less regulated than other type of lithium batteries, your selection will help us increase their visibility throughout our network and ensure the safety and integrity of your dangerous goods shipments until their final destinations.

How to specify in your application

FedEx Ship Manager® Software

• Open your FedEx Ship Manager
• Select Ship and then Create a Shipment to complete your shipment details
• Under Special Handling, tick “Lithium Batteries/Cells” and click Edit to select the description that applies to your shipment:
  • Ion Packed with Equipment (UN 3481, PI966)
  • Ion Contained in Equipment (UN 3481, PI967)
  • Metal Packed with Equipment (UN 3091, PI969)
  • Metal Contained in Equipment (UN 3091, PI970)

FedEx Ship Manager® Server, FedEx Web Services or FedEx® Compatible solutions

• Open your preferred shipping solution
• Complete your shipment details as you would normally do
• Under the Dangerous Goods section, specify the relevant Lithium Batteries/Cells classifications that apply to your shipment:
  • Ion Packed with Equipment (UN 3481, PI966)
  • Ion Contained in Equipment (UN 3481, PI967)
  • Metal Packed with Equipment (UN 3091, PI969)
  • Metal Contained in Equipment (UN 3091, PI970)

Please click here for the latest updates, developer guides and other information on your preferred shipping application from the FedEx Developer Resource Centre.

To learn more

• Visit our page dedicated to lithium battery shipping.
• Contact your FedEx Express Customer Services and ask for the Dangerous Goods Specialist
• Read more about lithium batteries in the IATA Dangerous Goods Regulations Manual available for purchase at iata.org. This manual contains information on lithium battery packing, marking, labelling & documentation.

Unauthorized use of FedEx® Business Names, Service Marks and Logos

FedEx has been alerted to the unauthorized use of its business names, service marks and logos by persons or companies fraudulently representing themselves as FedEx or as representatives of FedEx.

Millions of fraudulent e-mails and sms messages are deployed daily. They claim to come from a wide variety of sources, and some claim to be from FedEx or representing FedEx. Fraudulent e-mail and sms messages, often referred to as "phishing" or brand "spoofing," are becoming increasingly common. These types of messages often use corporate logos, colors and legal disclaimers to make it appear as though they are real. They are sent in an attempt to trick people into sending money and providing personal information such as usernames, passwords and/or credit card details, and for the purpose of committing theft, identity theft and/or other crimes.

Recognizing Phishing Scam E-mails and sms messages

Recognizing phishing scam e-mails and sms messages is key to protecting yourself against such theft and other crimes. Indicators that an e-mail or sms message might be fraudulent include:

• Unexpected requests for money in return for delivery of a package or other item, personal and/or financial information, such as your Social Security number, bank account number, or other identification.

• Links to misspelled or slightly altered Web-site addresses. For example, variations on the correct Web-site address fedex.com, such as fedx.com or fed-ex.com.

• Alarming messages and requests for immediate action, such as "Your account will be suspended within 24 hours if you don't respond" or claims that you've won the lottery or a prize.

• Spelling and grammatical errors and excessive use of exclamation points (!).

FedEx does not request, via unsolicited mail, e-mail or sms messages, payment or personal information in return for goods in transit or in FedEx custody. If you have received a fraudulent e-mail or sms message that claims to be from FedEx, you can report it by forwarding it to abuse@fedex.com.

If you have any questions or concerns about services provided by FedEx, please review our services at FedEx Services or contact FedEx Customer Service.

The Internet is an important channel connecting FedEx to its customers. While there is no foolproof method to prevent the unauthorized use of the FedEx name, we continuously watch for such activity in order to help safeguard our customers' interests.

Thank you for helping us identify and take action against e-mail & sms fraud.

NOTE: FedEx is not responsible for any charges or costs incurred as a result of fraudulent activity that abuses the FedEx name, service marks and logos.

FedEx does not require money transfers through third-party escrow services or online payment services prior to shipment delivery.

The use of the FedEx logo and name on these websites is unauthorized and our legal department will address this matter with the relevant authorities.

FedEx is committed to protecting the security and integrity of our network.

While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.

We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.

Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.