All you need to locate your FedEx package is a tracking number or a reference number. You can also track by using a FedEx Office order number or the number found on your door tag.

To see where your package is, use one of the options below:

• Visit fedex.com and track your shipment online
• Download the FedEx® Mobile App and receive updates about where your package is while you're on the go
• Log in to FedEx® Tracking with your user ID and password

Your package should arrive on the estimated delivery date and time. With your tracking number, you can keep an eye on your shipment and view the estimated delivery date and time.

Visit fedex.com or download the FedEx® Mobile App to track your shipment and see when it will arrive at your doorstep.

If you were not home when we tried to deliver your package, you can schedule a new delivery time on the FedEx Delivery page.

On the page, simply select the ‘Missed Delivery Card’ from the dropdown menu and enter your tracking number, email address and phone. You will then be able to choose a new delivery time for your package.

If you’re the shipper, you can request to hold the shipment at a FedEx location for pickup instead of delivery. The receiver will just have to take a valid form of identification with them.

If you’re the receiver, you can change the delivery address by getting in touch with the shipper, who will have to authorize the change.

Bear in mind that additional restrictions and fees may apply when rerouting packages. Rerouting isn't always possible because we can't physically change the original air waybill attached to the shipment. FedEx Money Back Guarantee also doesn’t apply to shipments where the delivery address was changed.

The status 'Exception' means that an unexpected event is delaying the delivery of your package.

Some examples include:

• Customs delays
• Holidays
• Strikes
• Bad weather
• No one was there to receive your package at delivery
• Missing documentation
• Security restrictions

You can avoid delays by:

• Taking public holidays, strikes and bad weather into account when planning your shipment
• Ensuring someone is available to receive your package at delivery
• Making sure all your shipping documents are in order

Some exceptions, such as customs delays, might be out of your hands and then the best thing to do is wait.

Shipments are held to ensure they satisfy export or import customs regulations. This may be due to missing or incomplete paperwork, waiting for clearance instructions or because the authorities may need more information to clear the goods. Until we can provide all the information to the authorities, we cannot process the shipment for clearance (unless you have chosen to use your own customs broker).

If your package is held at customs, FedEx will contact you for more information.

If no one is available to accept your shipment at the delivery address, your driver will leave a door tag. Check the door tag to see if we delivered your package to a neighbouring address or for the tracking information and the date of the next delivery attempt.

Alternatively, you can also provide a signed confirmation that authorizes FedEx to leave your package at a safe spot if you’re not at the delivery address.

It’s important to note that dangerous goods shipments can’t be left on the receiver’s doorstep. A physical handover is required for these types of shipments due to safety and security reasons.