Your package should arrive on the estimated delivery date and time. With your tracking number, you can keep an eye on your shipment and view the estimated delivery date and time.

Visit fedex.com or download the FedEx® Mobile App to track your shipment and see when it will arrive at your doorstep.

All you need to locate your FedEx package is a tracking number or a reference number. You can also track by using a FedEx Office order number or the number found on your door tag.

To see where your package is, use one of the options below:

• Visit fedex.com and track your shipment online
• Download the FedEx® Mobile App and receive updates about where your package is while you're on the go
• Log in to FedEx® Tracking with your user ID and password

If you’re the shipper, you can request to hold the shipment at a FedEx location for pickup instead of delivery. The receiver will just have to take a valid form of identification with them.

If you’re the receiver, you can change the delivery address by getting in touch with the shipper, who will have to authorize the change.

Bear in mind that additional restrictions and fees may apply when rerouting packages. Rerouting isn't always possible because we can't physically change the original air waybill attached to the shipment. FedEx Money Back Guarantee also doesn’t apply to shipments where the delivery address was changed.

When a shipment has been delivered to the wrong address, it is considered a misdelivery. When a misdelivery is discovered, the following procedure is used to retrieve the shipment:

1. The dispatch team will request an on-call pickup from the driver servicing the area
2. The driver will pick up the shipment
3. The driver will reattempt the delivery the same day if possible. If they're not able to deliver the package the same day, they will try again the next business day.

Here are a few ways you can arrange a pickup:

●      If you’re a registered FedEx customer, you can schedule a pickup on FedEx Ship Manager™

●      You can also drop off shipments for pick up at a FedEx location near you

There are three ways you can book a shipment – online, at a FedEx location or by phone.

1. Online

To book a shipment online, simply go to fedex.com and log in to your FedEx shipping account.

2. FedEx location

To book a shipment at a FedEx location, make sure your shipment is in the correct packaging and that all your paperwork is in order. You may need to print a shipping label, commercial invoice and air waybill.

3. Phone

To book a shipment by phone, you can speak to our Customer Service team.

The main documents you need for customs clearance are the commercial invoice and the air waybill.

You may need additional documents depending on the origin, destination, commodity and value of the shipment, these include:

• Certificate of origin
• Export license
• Export declaration

Find out more about what kind of documents you need on the ‘Customs clearance’ section of Shipping Channel.

Yes, FedEx acts as an intermediary between the customer and the customs authorities throughout the customs clearance process, unless instructed otherwise and provides support when things get complicated. For example, if your shipment has specific requirements for clearance, we can help you find the right solution.

Our customs clearance services may be different per country depending on local permits, regulations and the processing that may be required.

You can find the list of services here.

Customs clearance in Russia on behalf of FedEx is provided by partner GBS Broker. The cost of customs clearance services for export and import in Russia, as well as duties and fees, must be paid exclusively in Russia, it`s impossible to re-bill them the to the customer in another country.

Your account number is the nine-digit number on the top right corner of your invoice. If you don’t have any invoices handy, please contact us.

A FedEx representative will go through some security steps with you before providing your account number.

Payment of duties and taxes for customs clearance of exports is made directly to our partner GBS Broker. You can call them at +7 495 790 0450.

Payment of duties and taxes for customs clearance of imports is made through a personal customs account. You will receive a link to access your personal account during the import of your shipment.

Tax is generally applied by the authorities at the time of import. If you have paid the tax to your supplier and this is not clearly indicated on the paperwork supplied by the shipper, then FedEx will not be aware of this.

You may need to discuss this with your supplier or seller for future shipments to ensure the correct billing terms are selected when completing the FedEx air waybill, and the appropriate Incoterms® are used on the commercial invoice.

Please contact your Billing Specialist (listed on your invoice) or call FedEx Customer Service.

To pay your invoice, please contact your Billing Specialist (listed on your invoice).