I received a reminder for an invoice I have paid, what do I do?
Just send an enquiry to Customer Service and make sure to provide the following information:
- Total amount paid
- Payment method (e.g. online, bank transfer, credit card)
- Name on payment
- Payment date
- Reference number (e.g. awb#, invoice#)
If we can’t find the receipt of your payment, you may be asked to provide the following information:
- Proof of payment
- Date the money left your bank account
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