I want to return a shipment, so can I get a refund on the duties and taxes?
If you no longer want a shipment, it will be considered a rejected import, your shipment must comply with strict rules, for example:
- Goods are defective or damaged before clearing customs
- They do not comply with the supplier's terms and conditions of contract
- Claims must be made before the goods are returned or destroyed
- Claims must be made within 12 months of the original entry to the authorities
You will still need to pay duties and taxes to FedEx and process a claim directly with the authorities to reject your shipment.
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