Frequently asked questions
All the information you need to help you ship.
Popular questions
When will my package arrive?
Your package should arrive on the estimated delivery date and time. With your tracking number, you can keep an eye on your shipment and view the estimated delivery date and time.
Who pays duties and taxes?
Generally, there are two options. The first option is for the receiver to pay the authorities directly for any duties and taxes, usually when the shipment is imported.
What does the status 'Exception' mean?
The status 'Exception' means that an unexpected event is delaying the delivery of your package.
Why is my package stuck at customs?
Shipments are held to ensure they satisfy export or import customs regulations.
Where is my package?
All you need to locate your FedEx package is a tracking number or a reference number. You can also track by using a FedEx Office order number or the number found on your door tag.