If you’re the shipper, you can change the delivery address online when logged in to your account. This option will appear on fedex.com tracking under “Check for delivery options” dropdown menu, if the package is eligible. You can also request to hold the shipment at a FedEx location for pickup instead of delivery. The receiver will just have to take a valid form of identification with them.

We can accept your request if:

The shipper hasn’t put any restrictions on address changes
The new address is not in another country
The shipment hasn’t been delivered yet

If you’re the receiver, your shipment may be rescheduled or redirected before the first delivery attempt. After we attempt a delivery, you may receive an email, text, or missed delivery card that explains how to change your delivery. You can follow those instructions to complete your request.

Bear in mind that additional restrictions and fees may apply when rerouting packages. Rerouting isn't always possible because we can't physically change the original air waybill attached to the shipment. FedEx Money Back Guarantee also doesn’t apply to shipments where the delivery address was changed.

Please note that you can’t change the delivery address for dangerous goods shipments for safety and security reasons. They can be held at a pickup point in the same service area as the original address or returned to the shipper. Dry ice (UN 1845) is the only exception and shipments containing it may be rerouted.