Deliver and drop-off to FedEx Locations across the globe

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Managing your out-of-home deliveries

Our out-of-home deliveries can help you meet growing customer expectations for greater flexibility and convenience.¹

Over 260,000 locations worldwide

Your customers can send, pick up or drop off packages at FedEx locations² across the globe.

Accessible locations

Shoppers are closer than ever to one of our FedEx locations, making collecting and dropping off packages easy.

Convenient opening times

Our locations are safe and secure with convenient opening times that offer customers maximum flexibility.

Over 260,000 locations worldwide

Accessible locations

Convenient opening times

Your customers can send, pick up or drop off packages at FedEx locations² across the globe.

Shoppers are closer than ever to one of our FedEx locations, making collecting and dropping off packages easy.

Our locations are safe and secure with convenient opening times that offer customers maximum flexibility.

Find a location

Delivery options in Europe
Delivery options worldwide

Customers not at home?

Make sure deliveries fit around your European shoppers’ schedules with the option to redirect their package to a FedEx location.¹Just follow these four simple steps.

Let your recipient redirect their package

You select ‘notify recipient’ in Shipment Notifications in your shipping tool

Your customer is notified by email/SMS about the estimated delivery

They log into FedEx Delivery Manager^® to redirect their shipment from its original address to a pick-up point nearby¹

Your customer picks up the package at their convenience⁴

GO TO FEDEX DELIVERY MANAGER^®

Customers not at home?

Ship direct to a FedEx location³

Select ‘delivery to retail’ option within your shipping tool
Or
Include FedEx location options directly in your web shop check-out

Package is automatically sent to a FedEx location nearest to your customer’s address

Once the package has arrived at the location, your customer is notified that it can be picked up

Your customer picks up the package at their convenience⁴

Redirect a package

You select ‘notify recipient’ in Shipment Notifications in your shipping tool

Your customer is notified by email/SMS about the estimated delivery

They log into FedEx Delivery Manager^® to redirect their shipment from its original address to a pick-up point nearby¹

Your customer picks up the package at their convenience⁴

Automatic redirection⁵

The courier is unable to deliver the package to your customer’s address

They take the package to a nearby FedEx location

The courier leaves a card with the relevant information

Your customer picks up the package at their convenience⁴

GO TO FEDEX DELIVERY MANAGER^®

Drop-off packages in Europe

You can drop-off or return a parcel. Choose from thousands of FedEx locations nationwide. Both domestic and international shipments are accepted.

Pack and seal your package
Tape all the package seams securely. The package should weigh 20kg or less, and Max. dimensions are 30 cm x 40 cm x 50 cm. Get tips on packing.

Attach your shipping label
Easily create a label online. If you already have a label, you’re good to go. Attach the label on the biggest surface of the package and try not to put it across any seams or edges.

Validate that your package is suitable for drop-off
Depending on the size and weight, content of the shipment or possible documentation required, it’s best to check if your package will be accepted.

Drop-off at a location near you
Take your package and drop off at a location partnering with FedEx or an available FedEx Station. Choose from the map.

Additional resources to boost your e-commerce

Provide an easy returns process

Shoppers can leave their pre-labelled returns and initiate outbound shipments at one of our conveniently located drop-off points worldwide.¹

Discover more

Reach more online customers

Take your online business to the next level with fast, flexible e-commerce solutions.

Discover our solutions

Provide an easy returns process

Shoppers can leave their pre-labelled returns and initiate outbound shipments at one of our conveniently located drop-off points worldwide.¹

Reach more online customers

Take your online business to the next level with fast, flexible e-commerce solutions.

Discover more

Discover our solutions

Reduce carbon emissions

Our out-of-home network and services can cut the number of missed deliveries and second delivery attempts, helping to lower carbon emissions.

Find out more

Find out more about our FedEx locations

Our FedEx locations represent the different types of out-of-home locations available.

FedEx owned locations: locations staffed by our team members who can help you and your customers
Third-party locations: these include pharmacies, supermarkets, and convenience stores
Lockers: convenient package delivery/retrieval solutions that can be used 24/7
FedEx Authorized ShipCenters: pack-and-ship stores that are eligible to offer FedEx^® services
Drop boxes: secure boxes open 24/7 to conveniently drop off pre-labelled packages

Our FedEx locations span the globe, with services in over 50 markets worldwide.

Click the regions below to find out more.

Europe

Austria
Belgium
Denmark
France
Germany
Italy
Luxembourg
The Netherlands
Poland
Spain
United Kingdom

North America

Canada
Mexico
U.S.

Asia Pacific

Australia
China
Hong Kong SAR, China
Indonesia
Malaysia
Philippines
Singapore
South Korea
Taiwan, China

Latin America and the Caribbean

ASC (Andine & South Cone): Argentina, Columbia, Chile, Uruguay, Venezuela
Brazil
CCA (Central America & Caribbean): Aruba, Bahamas, Barbados, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Costa Rica, Curacao, Dominican Republic, Grenada, Guadeloupe, Guatemala, Jamaica, Martinique, Panama, Puerto Rico, St Kitts, St Lucia, St Maarten, St Vincent, Trinidad & Tobago, Turks & Caicos, U.S. Virgin Islands, Virgin Islands

Middle East, Indian Subcontinent and Africa

Bahrain
India
Kuwait
Oman
United Arab Emirates

Please note: not all FedEx location options are available in every country, and not all services are available at each location. Restrictions may also apply depending on shipment type.

For more details contact our Customer Service team.

Dropping off a package depends on the size and weight.

Acceptance of a package will vary by country and retail location. Check the dimension and weight of your package prior to going to a FedEx location. For packages shipped internationally, you may also be required to have the right customs documents.

Our FedEx location opening times vary depending on the country and type of location.

Many of our locations are open in the evenings and on weekends, and some (such as lockers and drop boxes) are even open 24/7.

Whether you can send a specific shipment depends on a range of factors.

These factors include a shipment’s size, weight, value, and the declared value of carriage.

It also depends on any specific limitations in the country you’re shipping to, and the type of FedEx location.

For more details contact our Customer Service team.

Package holding times also depend on the country and type of location.

In Europe, for instance, packages can be stored for any time between 3 and 10 days.

If your recipient doesn’t pick up their package from the FedEx location within the designated time given to them, it’ll be sent back to you.

You’ll receive more specific details on this from our Customer Service team.

¹Availability of services referred to may vary depending on origin and destination. FedEx Express Terms and Conditions of Carriage apply.

²Certain FedEx locations are operated by independent third parties in cooperation with FedEx.

³In Europe the option to ship direct to a FedEx location is currently only available in Italy and Poland.

⁴Packages held at the location between 2-14 days depending on country outside Europe.

⁵Automatic redirect service is only available in the U.S., Canada, Australia, Mexico, Central America and the Caribbean.