Frequently asked questions
Frequently asked questions
Frequently asked questions
Everything you need to know about shipping with our exciting new domestic services.
Launch date: 30 September 2024
General service enquiries
FedEx First is our new domestic time-definite door-to-door early-morning service for shipments up to 68 kg that will reach your customers by 09.00 am or 10.00 am the next business day*.
FedEx Priority Express is our new domestic time-definite, door-to-door parcel service with a midday delivery commitment the next business day*.
Use FedEx Priority service for your less urgent parcel shipments up to 68 kg that will be delivered by end of the next business day*.
* Service availability and exact delivery time depends on origin and destination post codes. Terms and conditions apply.
FedEx Priority Express Freight is our new domestic freight express door-to-door service with a midday delivery commitment the next business day the earliest available for shipments with packages from 68 kg up to 1000 kg*.
FedEx Priority Freight service is our new day-definite freight door-to-door service for shipments with packages from 68 kg up to 1000 kg** reaching your customer with an end of day delivery commitment the next business day the earliest*.
* Service availability and exact delivery time depends on origin and destination post codes. Terms and conditions apply.
** Weights above 800 kg are available on request. Please contact your Sales representative for more details.
These new services give you access to an extensive new portfolio of parcel and freight options for FedEx domestic shipping. As of the launch date, you benefit from harmonized services for international as well as domestic shipments.
Parameters for packages:
Shipment size: Up to 274 cm in length, or 330 cm in length and girth combined.
Shipment weight: Up to 68 kg per shipment.
Parameters for freight:
Shipment size: Up to 240 cm in length, 120 cm in width and 200 cm in height.
Shipment weight: Over 68 kg - 1000 kg**
** Weights above 800 kg are available on request. Please contact your Sales representative for more details.
You can use FedEx Envelope, FedEx Pak or your own packaging to ship with the new domestic services*.
* FedEx Envelopes and FedEx Paks are available complementary to shipments for FedEx account holders.
Yes, all delivery signature options will be available for the new domestic services*.
* Service availability may vary according to place of collection and destination. Please contact us for details.
Yes, domestic shipment deliveries can be managed by using our FedEx Delivery Manager.
You can ship Dry Ice and Excepted Lithium Batteries with the new domestic services as of the launch date. We are working hard to also open the new domestic services to other Dangerous Goods options*.
* Scheduling a pickup for shipments with Dry Ice is not yet available in all automation tools. Please contact Customer Service for more details.
Accounts for new FedEx customers
New domestic services are available for new customers. To start shipping with FedEx, simply open an account.
Once you have created a new FedEx account, you can ship with our new domestic services from the day the news services launch as indicated above.
To use the new services, you have to ship with the latest versions of our shipping tools. For more information, please refer to the Shipping tools section of the FAQ.
Accounts for existing FedEx customers
If you are already a FedEx customer and have previously only shipped internationally, please contact your Sales representative or our Customer Service to align on next steps for your domestic shipping.
You can use the current services and the same FedEx domestic shipping system (FDS 2.0, Web Service) as before. If you want to use the new portfolio and system (FedEx Ship Manager™ at fedex.com) that allows you to send both domestic and international shipments, please contact your Sales representative.
| FedEx New Domestic Services | FedEx Existing Domestic Services | |
|---|---|---|
| Packaging Weight | 68 kg | 70 kg |
| Packaging Size | Up to 274 cm in length, or 330 cm in length and girth combined (no division into standard and non-standard) | Standard: Sum of the longest side + any other < 180. 2 sides less than 300 cm Non-standard: Sum of 3 sides less than 300 cm, longest side 200 cm |
| Freight Weight | 68 – 1000 kg | 70 – 1000 kg |
| Freight Size | Up to 240 cm in length, 120 cm in width and 200 cm in height | Up to 120 cm in length, 80 cm in width and 180 cm in height |
| Insurance / Declared Value | Yes | Yes |
| Cash on Delivery (COD) | No | Yes |
| Return of documents (DIA) | No | Yes |
| Direct2Retail (DTR) | Yes | Yes |
| FedEx Delivery Manager International (FDMI) | Yes | Yes |
| Dimensional Weight | 5000 | 5000 |
| Coverage | Unchanged | Unchanged |
| Dangerous Goods | Yes | No |
No. If you want to continue using the COD service, you can use it as before in your current shipping tool.
Shipping tools
To enjoy the new services from the launch day, you have to ship using the latest versions of our tools.
- For online shipping
If you’re shipping online, this means using the new FedEx Ship Manager™ at fedex.com. All you need to do is sign in to fedex.com with your ID and password and create a shipment. If your chosen destination and shipment type are eligible for the service, it will show up as an option for you to select.
In case you land on the old version of FedEx Ship Manager™ at fedex.com, please go to the new version.
If you have a ‘Shipment Profile’ configured, you may need to reselect your default service after launch date when the new services are available or include the new service within your order file.
If you’re new to online shipping and do not have an ID and password associated with your FedEx account yet, click here to create one. Log out and log in again to make sure that your new ID and password are activated on the updated online tool. Then start shipping.
- For FedEx Web Services shipping:
Please note that FedEx Web Services has been placed into ‘development containment’. This means we’re stopping releasing new functionalities and security enhancement on FedEx Web Services and, over time, we’re planning to end support. Tracking, Address and Postcode WSDLs will be disabled from 31 August 2024. Future enhancements will only become available on our modernized FedEx APIs. To ensure continuity of your integration with FedEx capabilities, your migration to the new FedEx APIs is necessary. We advise you to plan, prioritise and initiate your migration.
The FedEx Developer Portal can guide you through every step in the integration process – from browsing the API catalogue to determine what you need for your application all the way through completing your integration.
If you are unable to migrate to FedEx APIs by the time our new domestic services launch, you can ship domestic with FedEx Web Services version WSXI3600 or above. You then need to add the new service types as of the day the new services launch to be able to see the new services:
FEDEX_FIRST
FEDEX_PRIORITY_EXPRESS
FEDEX_PRIORITY
FEDEX_PRIORITY_EXPRESS_FREIGHT
FEDEX_PRIORITY_FREIGHTIf you are unsure on how to add the new service types, this can be found by using the user guide below for webservices which provides clear instructions.
- For FedEx API shipping
You need to add the new service types as of the day the new services launch to be able to see the new services:
FEDEX_FIRST
FEDEX_PRIORITY_EXPRESS
FEDEX_PRIORITY
FEDEX_PRIORITY_EXPRESS_FREIGHT
FEDEX_PRIORITY_FREIGHT - For integrated shipping with an offline solution
If you’re an offline integrated customer, this means using FedEx Ship Manager® Software as from version 24.01* and/or FedEx Ship Manager® Server version FXRS v20.07**.
As of service launch date, please set up the new services by entering the following product codes in your system:
| Service name | Product code |
|---|---|
| FedEx First | D1 |
| FedEx Priority Express | D2 |
| FedEx Priority | D3 |
| FedEx Priority Express Freight | D5 |
| FedEx Priority Freight | D6 |
- For manual shipping with an offline solution
If you’re using an offline solution, please make sure your FedEx Ship Manager Software is fully up to date. This means using as from version 24,.01* which was released in June 2024. The new services are automatically available on the day of release.
* Please note that certain surcharges might not show accurately in this version. This is expected to be resolved in a future version of the software. For details on your rates and surcharges please contact your FedEx Account Executive or FedEx Customer Service.
** Please note that your new domestic rates and surcharges do not yet show accurately in this version. Rate quotes will be blank/zero and you might get a rate quote exception warning. This does not have any impact on your shipping process. This bug is expected to be resolved in the next version 20.08. For details on your rates and surcharges please contact your FedEx Account Executive or FedEx Customer Service.
Whether you’re shipping online or offline, new services display in your shipping tool upon availability, together with any other FedEx services.
No, you cannot use our new domestic services with these tools.
Thus, we do not recommend that you revert to these shipping tools as they will be retired over time. This is to make way for the most up-to-date technology and provide you with enhanced features to support your shipping needs.
You can contact your dedicated Sales or Customer Technology representatives for further assistance regarding the new services.
Unfortunately not. You can access the new services on the latest versions of our shipping tools as described above.
Rates and billing
Standard list rates are available here. To get personalized rates, please contact us.
No, your international shipping rates will not change.
If you are already a FedEx customer and have previously only shipped internationally, please contact your Sales representative or our Customer Service to align on next steps for your domestic shipping and getting rates.
You can use domestic and international shipping using FedEx Ship Manager™ at fedex.com or FDS 2.0 respectively as before, then your rates remain the same.
If you want to ship domestically and internationally (using FedEx Ship Manager™ at fedex.com, FedEx API), please contact your Sales representative to obtain personalized rates for domestic shipments. You can only use one shipping system and portfolio for domestic services.
You can use the current shipping system as before and your rates will not change.
If you are looking into potential business growth by also shipping internationally, please contact your Sales representative who will advise you on the best business solution.
We offer a range of value-added services and other options for your new domestic services. These may incur additional fees or surcharges. For more details go to our Value-added services and surcharges overview on fedex.com or contact your Sales representative.
The fuel surcharge is defined according to trade rates for diesel provided by PKN Orlen.
For more information, visit this page and search for the DOMESTIC FUEL SURCHARGE section.
No, there are no changes to your payment or credit terms.
We update our terms and conditions of carriage from time to time, and you can always find the latest version on fedex.com. Notification of changes will be provided as legally required.
Here’s how to calculate the DIM weight (also known as volumetric or cubed weight) for your FedEx domestic shipments:
Length* x Height x Width (in cm) / 5000**
! Round each measurement to the next whole number.
Example:
Actual weight: 60kgs and Dimensions: L = 80cm, H = 70cm, W = 60cm
DIM Weight = 80 x 70 x 60 / 5000*** = 67.2kgs
In this example, the dimensional weight is greater than the actual weight of the package, so DIM weight will be used for rating the shipment.
For more information about DIM weight, head over to this page or speak to your Sales representative.
* Length is defined as the longest side of the package.
** Reflects the default DIM value; this may vary by country and/or by customer.
*** Each measurement shall be rounded to the next whole number.