Hold your package at a secure location
Hold at Location allows you to pick up your incoming package on your schedule at locations that are convenient to where you work or live.
Not going to be there? Not a problem.
Request to redirect a package that’s already heading your way to a secure FedEx location for pickup. Just follow the steps below for more information.
- Track your package to begin
- Request to redirect your package to a participating outlet
- Stop by the retail location you selected for pickup.
Participating outlets for HAL
OUTLET NAME |
ADDRESS |
CITY |
ZIP CODE |
2GO - CUBAO |
34 Superstore Building, Cubao, Quezon City (In front of Araneta Bus Terminal) |
Quezon City |
1109 |
2GO - ROBINSONS ERMITA |
Level 1, Adriatico Wing, Robinsons Place, Ermita, Manila |
Manila |
1000 |
SM MALL OF ASIA |
Sp 127 South Parking SM Mall of Asia, Central Business Park Bay Boulevard Brgy. 76 Pasay City |
Pasay |
1750 |
SM CENTERPOINT |
Annex Building, SM Centerpoint, Sta. Mesa, Manila |
Manila |
1016 |
Frequently Asked Questions
Hold at Location allows you to pick up your incoming package at a FedEx location. You can pick up your package on your schedule at locations that that are convenient to where you work or live.
We have four (4) 2GO participating outlets that are available for Hold at Location.
Customers must send an email request to FedEx Customer Service
Send to: phcs@fedex.com
Subject: Hold at Location Request
Info needed: tracking number, consignee name, and selected location for pickup
Requests made before 20:00 the day before the scheduled delivery will be available for pick up the next day.
Location will hold the package up to 2 days before it’s returned to 2GO Station and will be held for 30 days.
Qualified shipments include documents.
This is free. No additional charges to the customer.
You can pick up your package during normal business hours. Hours may vary from location to location.
To follow up status of your package after it has been scheduled to be redirected to a pickup location, please contact our Customer Service by writing to us, customer support chat or via email (phcs@fedex.com).
It is possible to request for redelivery to your selected pickup location or to your original delivery address. Request must be submitted to Customer Service. However, doing so will incur an additional computed delivery charge which may vary depending on location.
You will need to present one (1) government-issued ID. If a representative will pick up the package, he/she must present a signed Letter of Authority (LOA), photocopy of the government-issued ID of the ultimate consignee, and one (1) government-issued ID of the authorized representative.