How it Works

With FedEx Priority Alert, we'll assign your account to a global service analyst who provides around-the-clock support; advanced shipment monitoring; personalized notification in the event of a delay; and, when necessary, customized package recovery.

Features of service include:

• Global connectivity. FedEx Priority Alert is available in more than 70 countries or territories. Thanks to our extensive global distribution network, your shipments stay with us — from start to finish.
• Assurance. You can ship with added confidence because FedEx Priority Alert provides around-the-clock monitoring seven days a week and notification of any shipment delays. Every attempt is made to expedite at-risk shipments.
• Special service. You work with your global service analyst to determine and coordinate notification and recovery procedures, based on what you want and need.
• Priority placement. Your FedEx Priority Alert shipments receive priority boarding and placement on our aircraft and, where available, priority clearance handling to ensure maximum time for clearance issue resolution.

For more information about FedEx Priority Alert, contact your FedEx Account Executive. Don't have a FedEx Account Executive?

• Call 1.800.GO.FEDEX (463.3339) for Puerto Rico and Costa Rica.
• For Panama, call 507.271.3838 or locally without charge 800.11.22.
• For Dominican Republic, call 809.565.3636.