FedEx and TNT are coming together to connect you to more opportunities.
FedEx has acquired TNT. Bringing FedEx and TNT together will allow us to build upon the strengths of both companies, leading to a brighter future, connecting even more people and possibilities around the world. This acquisition will combine the world’s largest air express network with an unparalleled European road network, which will expand the existing FedEx portfolio and reshape the global transportation and logistics industry.
You can read the press release here.
What it means to you:
Our team members are committed to delivering the same exceptional service you expect from the FedEx and TNT brands. This means the outstanding services you receive today will stay the same. There are no immediate changes to:
- your booking solutions, assigned courier, pick-up and delivery schedules
- your sales representative
- your customer service team
- your rates and terms and conditions
- how you manage your account, billing and invoicing
Successful integrations take time and maintaining the quality of our service to you is our priority. In time we will bring to you an enhanced portfolio of solutions to help you grow your business.
FedEx Strengths
A global market leader
FedEx Express invented express distribution and is a global leader in the industry, providing rapid, reliable, time-definite delivery around the world.
An unmatched global air express network for parcels and freight
With a fleet of 657 aircraft managed by highly skilled logistics specialists with state-of-the-art IT systems at their fingertips, FedEx serves more than 220 countries and territories. The FedEx global network provides time-sensitive, express services through 375 airports worldwide.
Business solutions for your needs
We deliver solutions that matter to you and your business, turning global challenges into opportunities. We know our customers have varied needs and we’ve continued to expand our service portfolio to provide them with options to ensure that strategically they can put the right package in the right network at the right cost.
One of the world’s most respected brands
For the 16th consecutive year, FedEx has ranked among the top 20 in FORTUNE World's Most Admired Companies List with 13 of those years ranking among the top 10. More than 340,000 FedEx team members are absolutely, positively focused on safety, the highest ethical and professional standards and the needs of our customers and communities.
TNT Strengths
Reputation for outstanding customer experience
At TNT, we care about our customers. TNT customers can expect outstanding service, knowledgeable staff, proactivity and commitment to deliver on our promise. We are always at our customers’ disposal to support them through every step of the shipping process.
Strong international and domestic coverage in Europe with an unparalleled European road network
Our unparalleled European road network connects over 45 countries in Europe with more than 55,000 road trips made every week. TNT operates international and domestic delivery networks in all key European markets.
Worldwide delivery network optimized for packages and pallets
TNT’s worldwide delivery network covers over 200 countries around the globe. Optimized to collect and deliver parcels and pallets, it is powered by the combination of global and regional air connections and regional road networks in Europe, the Middle East, South Africa, South America and Asia. With TNT Express and Economy Express delivery services, customers have a single supplier to cater for all their shipping needs.
Broad range of services to meet customer needs
Whether it’s a last-minute, urgent shipment to be delivered the same day, time or day-definite deliveries, heavy freight or dangerous goods, delivery across the world or to the town nearby, TNT provides a broad range of services. TNT experts can help customers to choose the service that best fits their transportation requirements and budgets.
What the integration means for you
Access to an unparalleled network
We’re bringing together the unmatched FedEx Express global air network with an unparalleled European road network to connect you to more markets around the world.
FedEx Express serves more than 220 countries and territories, and we’re combining this with a TNT network that connects over 45 countries in Europe, with 55,000 road trips made every week. The FedEx Express global network provides time-sensitive, express services through 375 airports worldwide.
Easier access to more opportunities and services
You’ll soon get access to exciting new opportunities, but to take advantage of the broader range of services before the integration process is complete, please visit fedex.com or TNT.com.
An extended network with more drop-off and pick-up points
We’re continuing to invest in our local ground operations, to give you an even better network with more drop-off and pick-up points across your country.
Outstanding customer support
Both TNT and FedEx Express have a reputation for outstanding customer service.
During this first stage of the integration, you can rest assured you’ll get the same exceptional service you have come to expect.
An enhanced global delivery network optimized for packages and pallets
The TNT worldwide delivery network is optimized to collect and deliver parcels and pallets. It covers over 200 countries via global and regional air connections and regional road networks in Europe, the Middle East, South Africa, South America and Asia.
A partnership for growth
By working with FedEx Express, you’re partnering with the world’s leading shipping company. We invented express distribution, and we were ranked among the top 20 “World’s Most Admired Companies” by FORTUNE magazine for the 18th consecutive year in 2018.
Have questions about the TNT integration ?
If your business is located in the U.S. and pays shipping costs for items delivered to or originating from the U.S., then you are considered a U.S. customer. Please read though the “U.S. Customer FAQ” to ensure you have all the information you need about shipping with FedEx.
If you ship to or receive shipments from business partners outside of the U.S. where your business partner pays for these TNT shipments, your business partner’s TNT accounts have not been integrated with FedEx. For questions related to this type of shipping, please refer to “TNT Senders and Receivers FAQ.”
Frequently Asked Questions
I want to know if my services are changing
No. You will continue to have access to the same services and support teams you trust. Our team members are fully committed to delivering the same exceptional service you expect from FedEx Express and TNT. FedEx Express and TNT will continue to provide services as they do today. You can rely on the same customer service team and sales representative that you currently deal with. As we bring local ground network operations together, you will benefit from one courier looking after all of your FedEx Express and TNT shipments.
TNT customers shipping to or from an embargoed country under U.S. export regulations were notified in February 2016 that all services to or from such countries were discontinued with effect from April 4, 2016.
For the time being, FedEx Express and TNT will continue to provide services as they do today. We intend to develop our services jointly for the future benefit of all our customers.
We will keep you updated as progress is made on integration. To find out more about the services of each company, please contact FedEx Express or TNT customer service.
As we bring local ground operations together, your cut-off and pick-up times might change. FedEx Express and TNT have worked together to plan and optimise local ground network and maintained or improved coverage, cut-off and pick-up times without compromising the service you've come to expect from both brands. We will inform you when changes impact your area. Until then, it's business as usual.
FedEx Express and TNT have worked together to plan and optimise the local ground network and maintained or improved coverage, cut-off and pick-up times without compromising the service you've come to expect from both brands. We will inform you when changes impact your area. Until then, it's business as usual.
There are no changes to the products and services offered by FedEx Express and TNT. Each stage of the integration journey will bring new improvements to the services we offer. We're working behind the scenes now, but we'll be excited to share new opportunities with you as soon as they become available.
For the time being, FedEx Express and TNT will continue to provide services as they do today in countries that are not integrating locally. Our integration has a phased approach with countries going through integration in phases. We will keep you updated as progress is made on integration in other regions. To find if your destination country is integrating, please contact FedEx Express or TNT customer service.
I want to know why some changes are happening
As part of the local ground network integration, we are transferring all shipments into one location to serve our customers better. We have worked together to plan and optimise our local network.
As part of the local ground network integration, we are transferring all shipments into one location to serve our customers better. Please use the FedEx Express or TNT branch as per the notification you have received from FedEx Express or TNT.
As part of the local ground network integration, we are transferring all shipments to one location to manage both FedEx Express and TNT shipments. Commitment to exceptional service remains our number-one priority.
No. As part of the local ground network integration, we are transferring all shipments to one location to manage both FedEx Express and TNT shipments.
As part of the local ground network integration, we are transferring all shipments to one location to manage both FedEx Express and TNT shipments. As a result, you might see a FedEx Express courier picking up or delivering a TNT shipment, and vice versa. Commitment to exceptional service remains our number-one priority.
I want to ship
FedEx Express and TNT integration will be phased. As we integrate our local ground network operations, there are no changes to the way you book and ship your shipments with FedEx Express and TNT. We will inform you about any changes and improvements for you and your business.
There are no immediate changes to the applications you use to book packages or pallets. For now, FedEx Express and TNT will continue to provide services as they do today.
However, if you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service to open your account.
There are no immediate changes to the applications you use to book packages or pallets. FedEx Express and TNT will continue to provide services as they do today.
For now, there are no changes to scheduling pick-up. You can continue to use the same applications and tools as you always have. However, as we integrate our local ground network operations, a FedEx Express courier may pick up TNT shipments, and vice versa.
There are no immediate changes to your existing clearance operations, services or times. For the time being, clearance operations at FedEx Express and TNT will continue to run independently for now.
Our team members are committed to delivering the same exceptional service you expect from the FedEx Express and/or TNT brands.
Yes, it will be possible. As part of the local ground network integration, we are transferring all shipments to one location to manage both FedEx Express and TNT shipments. This is a phased approach, and we will keep you updated as we progress through this stage of integration. Commitment to exceptional service remains our number-one priority.
Yes, it will be possible. As part of the local ground network integration, we are transferring all shipments to one location to manage both FedEx Express and TNT shipments. Commitment to exceptional service remains our number-one priority.
Please continue to ask FedEx Express customer service or courier/driver for FedEx Express supplies and TNT customer service or courier/driver for TNT supplies.
Each company's packaging is customized and optimized for its own delivery network and as such should only be used with the company who supplied the packaging. You may ship using your own packaging or using the shipping company's packaging but please do not mix packaging.
If you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service team to open your account.
No. For now, there are no changes to the use of the air waybill. For FedEx Express shipments, please continue to use the FedEx Express air waybill, and for TNT shipments, please continue to use the TNT air waybill.
I want to track a shipment.
There are no immediate changes to the applications you use to track packages. For now, FedEx Express and TNT will continue to provide services as they do today.
I want to know who to contact (sales, courier, customer service)
FedEx Express and TNT will continue to provide services as they do today. This means the multi-supplier relationship you enjoy today will remain the same. We will keep you informed as we make progress on the integration
The FedEx Express and TNT integration will be phased. As we integrate our local ground operations, you will benefit from one courier – FedEx Express or TNT – to pick up and deliver all of your shipments. We will inform you about any changes and improvements for you and your business.
Our team members are committed to delivering the same exceptional service you expect from the FedEx Express and TNT brands. This means the services you receive today will remain the same. There are no immediate changes to your sales representative, customer service team, how you manage your account, or billing and invoicing.
FedEx Express and TNT will continue to provide services as they do today.
To learn how to ship with FedEx Express or TNT, please contact your current FedEx Express or TNT contact. If you have an existing relationship with both companies, please continue to reach out to your current contact in each company as you have before.
There is no immediate change to customer service number you use today. FedEx Express and TNT will continue to provide services as they do today.
Please contact TNT for a question about a TNT shipment and contact FedEx Express about a FedEx Express shipment. For now, FedEx Express and TNT will continue to provide services as they do today.
I want to know more about your integration plans
Successful integrations take time. We have a dedicated team to oversee the integration process and ensure the transition is seamless for you and your business. At the forefront of our planning is maintaining the quality of service we provide to you today. We're working behind the scenes for now, but we'll be excited to share new opportunities with you as soon as they become available. Until then, it is business as usual.
There are no changes to the products and services offered by FedEx Express and TNT. Each stage of the integration journey will bring new improvements to the services we offer. We're working behind the scenes now, but we'll be excited to share new opportunities with you as soon as they become available.
I want to start using FedEx Express and/or TNT services
Account numbers can only be used for services from the individual company that issued them. FedEx Express and TNT will continue to provide services as they do today. There are no immediate changes to how you manage your account, billing or invoicing.
However, if you would like to start using services of either company, we welcome your business. Please contact the appropriate customer service to open your account.
To learn how to ship with TNT or FedEx Express, please contact FedEx Express or TNT customer service team to open an account. You can also ship without opening an account. Simply visit tnt.com or fedex.com for shipping and booking options.
To learn how to ship with FedEx Express or TNT, please contact the FedEx Express or TNT customer service team to open an account. You can also ship without opening an account. Simply visit fedex.com or tnt.com for shipping and booking options.
I want to understand any potential impact on my account
There are no immediate changes to how you manage your account, billing or invoicing. FedEx Express and TNT will continue to provide services as they do today.
There are no immediate changes to your rates or terms and conditions. FedEx Express and TNT will continue to provide services as before.
There are no immediate changes to how you manage your account, billing or invoicing. We will continue to provide services at FedEx Express and TNT under their respective current terms and conditions.
I have a question on my payment
You will continue to receive separate invoices for separate services from FedEx Express and TNT. For now, FedEx Express and TNT will continue to provide services as they do today.
There are no immediate changes to how you manage your account, billing or invoicing. For now, FedEx Express and TNT will continue to provide services as they do today.
You will continue to receive separate invoices for separate services from FedEx Express and TNT. For now, FedEx Express and TNT will continue to provide services as they do today.
Get in touch
FedEx Express and TNT sales and customer service team members are ready to help you with information about our products and services. Please contact us if you have any questions.
