Why am I being charged an "additional handling surcharge - Dimensions" on my invoice? 

When the dimensions of any package in your shipment meet the following criteria, an additional handling surcharge for dimensions will be charged.

  1.  measures greater than 121 centimeters along its longest side;
  2.  measures greater than 76 centimeters along its second-longest side; or,
  3.  measures greater than 266 centimeters in length and girth (L+2W+2H).

For more information about this surcharge, please download the ‘FedEx Surcharge and Other information’ PDF from our other surcharges page. 

If you have any concerns or wish to dispute this charge, you can log in to FedEx Billing Online using your fedex.com User ID and submit a dispute by selecting "Incorrect Charge" dispute type via the dispute tracking ID page. 

Please refer to our guide for steps on how to submit a dispute.

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