In November 2019, we are bringing together FedEx Express and TNT ground operations in Auckland and Hamilton. This follows the integration of our ground operations networks in Wellington and Christchurch in June 2019. It means you’ll benefit from one courier to pick up and deliver all your FedEx Express and TNT shipments across New Zealand. We’ve worked together to expand our courier routes in these areas to enhance the service your business receives. Our team members are fully committed to delivering the same exceptional service you expect from FedEx Express and TNT, and you can rely on the same customer service team and sales representative that you currently deal with. 

TNT customers shipping to or from an embargoed country under U.S. export regulations were notified in February 2016 that all services to or from such countries were discontinued with effect from April 4, 2016.

For the time being, FedEx Express and TNT will continue to provide services as they do today. We intend to develop our services jointly for the future benefit of all our customers. We will keep you updated as progress is made on integration. To find out more about the services of each company, please contact FedEx Express or TNT customer service.

We know how important it is to make sure our integration doesn’t disrupt your business and to ensure we can deliver the best service possible for you and your customers. By combining the power and reach of our networks, we will be able to deliver even better service and greater coverage to customers across New Zealand. We’ll make sure that you’re well informed of service improvements as well as  any changes to your current pick-up and transit times for your international express shipments* and you’ll receive the same great service and support you always have. 

FedEx Express and TNT have worked together to plan and optimise the local ground network and improve coverage, cut-off and pick-up times without compromising the service you've come to expect from both brands. We will inform you when changes impact your area. Until then, it's business as usual.

There are no changes to the products and services offered by FedEx Express and TNT. Each stage of the integration journey will bring new improvements to the services we offer. We're working behind the scenes now, but we'll be excited to share new opportunities with you as soon as they become available.

For the time being, FedEx Express and TNT will continue to provide services as they do today in countries that are not integrating locally. Our integration has a phased approach. We will keep you updated as progress is made on integration in other regions. To find if your destination country is integrating, please contact FedEx Express or TNT customer service.

As part of the local ground network integration, we are transferring all FedEx Express and TNT shipments in Auckland into our new FedEx Express facility to serve our customers better. All shipments for our Wellington and Christchurch customers are now being processed through our FedEx Express facilities in those locations. We have worked together to plan and optimise our local networks in these areas. 

As part of the local ground network integration, we are transferring all shipments to one location to serve our customers better. Please use the FedEx Express facilities in Auckland, Wellington and Christchurch as per the notification you have received from FedEx Express or TNT to drop off or pick up your shipments.

As part of the local ground network integration, we are transferring all shipments to one location to manage both FedEx Express and TNT shipments. This means you may see a TNT courier pick up or deliver your FedEx Express shipments. Your courier has been trained to have the necessary knowledge about FedEx Express and TNT services. Commitment to exceptional service remains our number-one priority.

No. As part of the local ground network integration, we are transferring all shipments to one location to manage both FedEx Express and TNT shipments. We have worked together to plan and optimise our local networks in Auckland, Christchurch and Wellington and all of our couriers have been trained to ensure you receive the same great service and support you always have.

As part of the local ground network integration, we are transferring all shipments to one location in Auckland, Wellington and Christchurch to manage both FedEx and TNT shipments.  As a result, you might see a FedEx Express courier picking up or delivering a TNT shipment, and vice versa. Commitment to exceptional service remains our number-one priority.

FedEx Express and TNT integration will be phased. As we integrate our local ground network operations, there are no changes to the way you book and ship your shipments with FedEx Express and TNT. We will inform you about any changes and improvements for you and your business.

There are no immediate changes to the applications you use to book packages or pallets. For now, FedEx Express and TNT will continue to provide services as they do today.

However, if you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service to open your account.

There are no immediate changes to the applications you use to book packages or pallets. FedEx Express and TNT will continue to provide services as they do today.

For now, there are no changes to scheduling pick-up. You can continue to use the same applications and tools as you always have. However, as we integrate our local ground network operations, a FedEx Express courier may pick up TNT shipments, and vice versa.

There are no immediate changes to your existing clearance operations, services or times. For the time being, clearance operations at FedEx Express and TNT will continue to run independently.

Our team members are committed to delivering the same exceptional service you expect from the FedEx Express and/or TNT brands.

Yes, it will be possible. As part of the local ground network integration, we are transferring all shipments in Auckland in to our new FedEx Express facility to manage both FedEx Express and TNT shipments. This follows the integration of our ground operations networks in Wellington and Christchurch in June 2019. It means you’ll benefit from one courier to pick up and deliver all your FedEx Express and TNT shipments across New Zealand. Commitment to exceptional service remains our number-one priority.

Yes, it will be possible. As part of the local ground network integration, we are transferring all shipments to one location to manage both FedEx Express and TNT shipments. Please use the FedEx Express facilities in Auckland, Wellington and Christchurch as per the notification you have received from FedEx Express or TNT to drop off or pick up your shipments. Commitment to exceptional service remains our number-one priority.

Please continue to ask FedEx Express customer service or courier/driver for FedEx Express supplies and TNT customer service or courier/driver for TNT supplies.

Each company's packaging is customized and optimized for its own delivery network and as such should only be used with the company who supplied the packaging. You may ship using your own packaging or using the shipping company's packaging but please do not mix packaging.

If you would like to start using the services of either company, we welcome your business. Please contact the appropriate customer service team to open your account.

No. For now, there are no changes to the use of the air waybill. For FedEx Express shipments, please continue to use the FedEx Express air waybill, and for TNT shipments, please continue to use the TNT air waybill.

There are no immediate changes to the applications you use to track packages. For now, FedEx Express and TNT will continue to provide services as they do today.

FedEx Express and TNT will continue to provide services as they do today. Customers will now benefit from a single sales representative, giving them easier access to the broader product range of FedEx Express and TNT, and working to provide shipping solutions that work best for them.

As we integrate our ground operations in Auckland, Dunedin, Napier, Hamilton and Tauranga in November 2019, you will benefit from one courier to pick up and deliver all your FedEx Express and TNT shipments across New Zealand. It may or may not be your existing courier. Our team members are fully committed to delivering the same exceptional service you expect from FedEx Express and TNT.

Our team members are committed to delivering the same exceptional service you expect from the FedEx Express and TNT brands. This means the services you receive today will remain the same. There are no immediate changes to your sales representative, customer service team, how you manage your account, or billing and invoicing.

If you have an existing relationship with either or both companies, please reach out to your sales representative. Otherwise, please contact TNT Customer Service for TNT services and FedEx Express Customer Service for FedEx services. To learn how to ship with FedEx Express, please visit fedex.com/nz and for TNT, tnt.co.nz

There is no immediate change to the customer service numbers you use today. FedEx Express and TNT will continue to provide services as they do today.

Please contact TNT for a question about a TNT shipment and contact FedEx Express about a FedEx Express shipment. For now, FedEx Express and TNT will continue to provide services as they do today.

Successful integrations take time. We have a dedicated team to oversee the integration process and ensure the transition is seamless for you and your business. At the forefront of our planning is maintaining the quality of service we provide to you today. We're working behind the scenes for now, but we'll be excited to share new opportunities with you as soon as they become available. Until then, it's business as usual.

There are no changes to the products and services offered by FedEx Express and TNT. Each stage of the integration journey will bring new improvements to the services we offer. We're working behind the scenes now, but we'll be excited to share new opportunities with you as soon as they become available.

Account numbers can only be used for services from the individual company that issued them. FedEx Express and TNT will continue to provide services as they do today. There are no immediate changes to how you manage your account, billing or invoicing.

However, if you would like to start using services of either company, we welcome your business. Please contact the appropriate customer service to open your account.

To learn how to ship with TNT or FedEx Express,  or to open an account, please contact FedEx Express or TNT customer service. Simply visit tnt.co.nz or fedex.com/nz for shipping and booking options.

To learn how to ship with TNT or FedEx Express,  or to open an account, please contact FedEx Express or TNT customer service. Simply visit tnt.co.nz or fedex.com/nz for shipping and booking options.

There are no immediate changes to how you manage your account, billing or invoicing. FedEx Express and TNT will continue to provide services as they do today.

There are no immediate changes to your rates or terms and conditions. FedEx Express and TNT will continue to provide services as before.

There are no immediate changes to how you manage your account, billing or invoicing. FedEx Express and TNT will continue to provide services as they do today.

You will continue to receive separate invoices for separate services from FedEx Express and TNT. For now, FedEx Express and TNT will continue to provide services as they do today.

The payment terms of both companies in New Zealand were aligned on 1 September 2019. Payment of freight charges for both TNT and FedEx Express customers is due 30 days from invoice date and the payment of duties/tax fees is due 7 days from invoice date. There are no other immediate changes to how you manage your account, billing or invoicing. For now, FedEx Express and TNT will continue to provide services as they do today.

You will continue to receive separate invoices for separate services from FedEx Express and TNT. For now, FedEx Express and TNT will continue to provide services as they do today.

You will continue to receive separate invoices for separate services from FedEx Express and TNT. For now, FedEx Express and TNT will continue to provide services as they do today.

FedEx Express and TNT will continue to provide services as they do today. This means the multi-supplier relationship you enjoy today will remain the same. We will keep you informed as we make progress on the integration