Frequently asked questions
Frequently asked questions
Everything you need to know about shipping with our exciting new domestic services.
General service enquiries
FedEx Priority Express is our new domestic time-definite, door-to-door parcel service with a midday delivery commitment the next business day the earliest*.
Use FedEx Priority service for your less urgent parcel shipments up to 68 kg that will be delivered by end of the next business day the earliest*.
*Service availability and exact delivery time depends on origin and destination post codes. The fastest delivery time is 1 day. Terms and conditions apply.
FedEx Priority Express Freight is our new domestic freight express door-to-door service with a midday delivery commitment the next business day the earliest available for shipments with packages from 68 kg up to 1000 kg*.
FedEx Priority Freight service is our new day-definite freight door-to-door service for shipments with packages from 68 kg up to 1000 kg** reaching your customer with an end of day delivery commitment the next business day the earliest*.
*Service availability and exact delivery time depends on origin and destination post codes. The fastest delivery time is 1 day. Terms and conditions apply.
** Larger weights are available on request. Please contact your FedEx Account Executive for more details.
These new services give you These new services give you access to an extensive new portfolio of parcel and freight options for FedEx domestic shipping. You benefit from harmonized services for international as well as domestic shipments.
* Availability of services and transit times may vary depending on origin and destination. The fastest delivery time is 1 day. Terms and conditions apply – visit fedex.com for full details of our services.
You can use FedEx Envelope, FedEx Pak or your own packaging to ship with the new domestic services*.
*FedEx Envelopes and FedEx Paks are available complementary to shipments for FedEx account holders.
FedEx does not offer delivery signature options for any of the new domestic services.
Yes, domestic shipment deliveries can be managed by using our FedEx Delivery Manager.
You can ship Dry Ice and Excepted Lithium Batteries with the new domestic services. We are working hard to also open the new domestic services to other Dangerous Goods options.*
* Scheduling a pickup for shipments with Dry Ice is not yet available in all automation tools. Please contact Customer Service for more details.
FedEx offers Money-Back Guarantee for shipments on FedEx Priority Express and FedEx Priority Express Freight*.
* Terms and conditions apply. Please refer to our Terms and Conditions of Carriage on fedex.com for more information. The Money-Back Guarantee can be suspended, modified or revoked at any time and without prior notice. Details on the current status of the Money-Back Guarantee are available on fedex.com.
To use the new services, you have to ship with the latest versions of our shipping tools. For more information, please refer to the Shipping tools section of the FAQ.
Shipping tools
To enjoy the new services, you have to ship using the latest versions of our tools.
- For online shipping
If you’re shipping online, this means using the new FedEx Ship Manager™ at fedex.com. All you need to do is sign in to fedex.com with your ID and password and create a shipment. If your chosen destination and shipment type are eligible for the service, it will show up as an option for you to select.
In case you land on the old version of FedEx Ship Manager™ at fedex.com, please go to the new version.
If you have a ‘Shipment Profile’ configured, you may need to reselect your default service or include the new service within your order file.
If you’re new to online shipping and do not have an ID and password associated with your FedEx account yet, click here to create one. Log out and log in again to make sure that your new ID and password are activated on the updated online tool. Then start shipping.
- For FedEx Web Services shipping:
Please note that FedEx Web Services has been placed into ‘development containment’. This means we’re stopping releasing new functionalities and security enhancement on FedEx Web Services and, over time, we’re planning to end support. Future enhancements will only become available on our modernized FedEx APIs. To ensure continuity of your integration with FedEx capabilities, your migration to the new FedEx APIs is necessary. We advise you to plan, prioritise and initiate your migration.
The FedEx Developer Portal can guide you through every step in the integration process – from browsing the API catalogue to determine what you need for your application all the way through completing your integration.
If you are unable to migrate to FedEx APIs, you can ship domestic with FedEx Web Services version WSXI3600 or above. You then need to add the new service types to be able to see the new services:
FEDEX_PRIORITY_EXPRESS
FEDEX_PRIORITY
FEDEX_PRIORITY_EXPRESS_FREIGHT
FEDEX_PRIORITY_FREIGHTIf you are unsure on how to add the new service types, this can be found by using the user guide below for webservices which provides clear instructions.
- For FedEx API shipping
You need to add the new service types to be able to see the new services:
FEDEX_PRIORITY_EXPRESS
FEDEX_PRIORITY
FEDEX_PRIORITY_EXPRESS_FREIGHT
FEDEX_PRIORITY_FREIGHT - For integrated shipping with an offline solution
If you’re an offline integrated customer, this means using FedEx Ship Manager® Software as from version 23.07* and/or FedEx Ship Manager® Server version FXRS v20.07**.
Please set up the new services by entering the following product codes in your system:
| Service name | Product code |
|---|---|
| FedEx Priority Express | D2 |
| FedEx Priority | D3 |
| FedEx Priority Express Freight | D5 |
| FedEx Priority Freight | D6 |
- For manual shipping with an offline solution
If you’re using an offline solution, this means using FedEx Ship Manager® Software as from version 23.07*.
* Please note that certain surcharges might not show accurately in this version. This is expected to be resolved in a future version of the software. For details on your rates and surcharges please contact your FedEx Account Executive or FedEx Customer Service.
** Please note that your new domestic rates and surcharges do not yet show accurately in this version. Rate quotes will be blank/zero and you might get a rate quote exception warning. This does not have any impact on your shipping process. This bug is expected to be resolved in the next version 20.08. For details on your rates and surcharges please contact your FedEx Account Executive or FedEx Customer Service.
Whether you’re shipping online or offline, new services display in your shipping tool upon availability, together with any other FedEx services.
No, you cannot use our new domestic services with these tools.
Thus, we do not recommend that you revert to these shipping tools as they will be retired over time. This is to make way for the most up-to-date technology and provide you with enhanced features to support your shipping needs.
You can contact your dedicated Sales or Customer Technology representatives for further assistance regarding the new services.
Unfortunately not. You can access the new services on the latest versions of our shipping tools as described above.
Rates and billing
Click here to calculate your domestic rates and transit times. The standard list rates for our new domestic services can also be found here. Rates don't include duties and taxes or extras such as surcharges or special handling fees. Please contact your dedicated Sales representative if you have questions or require further assistance.
We offer a range of value-added services and other options for your new domestic services. These may incur additional fees or surcharges. For more details go to our Value-added services and surcharges overview on fedex.com or contact your Sales representative.
The fuel surcharge percentage for new FedEx Domestic services is subject to weekly adjustment based on a rounded average of the Automotive Gas Oil prices with taxes from the EU country zone as published by The European Commission, Department of Transport & Energy.
For more information, visit this page and search for the DOMESTIC FUEL SURCHARGE section.
No, there are no changes to your payment or credit terms.
We update our terms and conditions of carriage from time to time, and you can always find the latest version on fedex.com. Notification of changes will be provided as legally required. If you have a contract with us, save for your rates (see above), this will not change as a result of the introduction of our new services.
Here’s how to calculate the DIM weight (also known as volumetric or cubed weight) for your FedEx domestic shipments:
Length* x Height x Width (in cm) / 5000**
! Round each measurement to the next whole number.
Example:
Actual weight: 60kgs and Dimensions: L = 80cm, H = 70cm, W = 60cm
DIM Weight = 80 x 70 x 60 / 5000*** = 67.2kgs
In this example, the dimensional weight is greater than the actual weight of the package, so DIM weight will be used for rating the shipment.
For more information about DIM weight, head over to this page or speak to your Sales representative.
* Length is defined as the longest side of the package.
** Reflects the default DIM value; this may vary by country and/or by customer.
*** Each measurement shall be rounded to the next whole number.