The description must be in English and explain exactly what you are sending, what it is made of and, if applicable, what its purpose is. A single description stating ‘gift’ or ‘sample’ is not enough. You should include for each of the items, their individual and total weights and values. It is important that you describe your goods accurately, and remember that everything – even a sample, gift or return shipment – has a value. 

When describing your goods there are three key questions you should ask yourself:

When you answer those questions, it’s important to be precise. For example:

Don’t say ‘nuts’ it should be ’26 hexagonal aluminium bicycle nuts’.

Don’t say ‘shirt’ it should be ’10 men’s shirts, size XL, 100% cotton’.

For branded items, include the brand and the model number.

Finally, make sure you include a clear goods description on all customs paperwork, such as the commercial invoice, the air waybill and any other additional documents required by the authorities, and check that all the information is the same.