Terms of Use
Terms of Use
FedEx.com
FedEx.com
FedEx.com
THE FOLLOWING TERMS AND CONDITIONS GOVERN YOUR USE OF FEDEX.COM, INCLUDING FEDEX SHIP MANAGER® AT FEDEX.COM AND FEDEX SHIP MANAGERTM LITE (COLLECTIVELY REFERRED TO AS "SHIP MANAGER"), FEDEX® GLOBAL TRADE MANAGER ("GTM"), FEDEX® MOBILE AND FEDEX® BILLING ONLINE. YOUR VIEWING OR USE OF THIS SITE WILL CONSTITUTE YOUR AGREEMENT, ON BEHALF OF YOURSELF AND THE ENTITY YOU REPRESENT (HEREINAFTER COLLECTIVELY "YOU" OR "YOUR"), TO ALL OF THE TERMS AND CONDITIONS PROVIDED BELOW.
FEDEX MAY MAKE FUTURE CHANGES OR MODIFICATIONS TO SUCH TERMS AND CONDITIONS AT ANY TIME WITHOUT NOTICE, AND YOUR SUBSEQUENT VIEWING OR USE OF FEDEX.COM WILL CONSTITUTE YOUR AGREEMENT TO THE CHANGES AND MODIFICATIONS. THERE MAY BE ADDITIONAL TERMS AND CONDITIONS PROVIDED THROUGHOUT FEDEX.COM GOVERNING YOUR USE OF PARTICULAR FUNCTIONS, FEATURES, INFORMATION AND APPLICATIONS AVAILABLE THROUGH FEDEX.COM.
Content: information, graphics, products, features, functionality, services, and links on fedex.com, including FedEx Ship Manager at fedex.com, FedEx Ship Manager Lite, Global Trade Manager, and FedEx Billing Online.
FedEx: FedEx Corporate Services, Incorporated, its parent and its parent's subsidiary companies.
You: Yourself and the entity that you represent.
fedex.com is provided solely for the use of current and potential FedEx customers to interact with FedEx and may not be used by any other person or entity, or for any other purpose. Specifically, all shipping, tracking, rating, receiving FedEx invoices and remitting payment using electronic funds transfer ("EFT"), drop-off location, identifying and preparing international documents, estimating duties and taxes, and other information and services may only be used by current and potential FedEx customers for their own shipments. Unless indicated otherwise in the terms of use of a specific interactive feature on fedex.com, the use of fedex.com to provide information to or prepare shipments by or for the benefit of third party shippers is expressly prohibited. The use of automated dial-in or inquiry devices to obtain information through fedex.com is strictly prohibited.
FedEx does not accept ideas, concepts, or techniques for new services or products through fedex.com. If such information is received, it will not be considered confidential and FedEx will be deemed free to use, communicate and exploit such information in any manner it chooses.
You may choose to register on fedex.com to access interactive features on fedex.com. fedex.com Login provides you with access to FedEx Ship Manager at fedex.com, FedEx Ship Manager Lite, My FedEx, FedEx Global Trade Manager, FedEx Billing Online,FedEx Mobile and other online services. The availability of these services varies by country/territory. In the future, FedEx may add other features that may be accessed through fedex.com Login. In such event, previously registered users will not be required to re-register.
By registering on fedex.com, You agree to provide accurate and current information about Yourself as prompted by the fedex.com Login Registration pages and maintain and promptly update Your online profile information to keep it accurate and current.
Some fedex.com services are being made available to customers based in some countries/territories and not others. You agree to register only for fedex.com services offered on the fedex.com website for the country/territory in which your FedEx account is based. For example, if your FedEx account is based in United Kingdom, you will register for services offered on fedex.com/gb and not for services offered on fedex.com/us.
When you register using fedex.com Login Registration, you will select a user ID and password. You are responsible for maintaining the confidentiality of the password and user ID, and you are responsible for all activities that occur under Your password and user ID. You agree to (a) immediately notify FedEx of any unauthorized use of Your user ID and password, and (b) ensure that You exit from Your fedex.com session at the end of each visit.
fedex.com and its Content, may be changed, deleted or updated at any time without notice.
FedEx may discontinue, suspend or modify fedex.com at any time without notice, and FedEx may block, terminate or suspend Your and any user's access to fedex.com at any time for any reason in its sole discretion, even if access continues to be allowed to others.
fedex.com and its Content are protected by United States and international copyright, trademark and other laws. © 1995-2008 FedEx. All rights reserved. Specifically, FedEx does not convey to anyone, through allowing access to fedex.com, any ownership rights in fedex.com or in any Content appearing on or made available through fedex.com. Customer may not copy, modify, translate, transmit, distribute, adapt, reproduce, decompile, reverse engineer or disassemble any part of fedex.com or its Content.
FEDEX.COM AND ITS CONTENT ARE PROVIDED "AS IS". FEDEX AND ITS LICENSORS DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, REGARDING ANY SUCH CONTENT AND YOUR ABILIITY OR INABILITY TO USE FEDEX.COM AND ITS CONTENT.
FEDEX EXPRESSLY DISCLAIMS AND EXCLUDES ALL WARRANTIES REGARDING FEDEX.COM, SHIP MANAGER AND THE FUNCTIONING OF THE INTERNET WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FEDEX DOES NOT WARRANT THAT SHIP MANAGER WILL MEET ALL OF CUSTOMER'S REQUIREMENTS OR THAT ITS OPERATIONS WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT ANY DEFECT WITHIN SHIP MANAGER WILL BE CORRECTED. FURTHERMORE, FEDEX DOES NOT WARRANT NOR MAKE ANY REPRESENTATION REGARDING THE RESULTS OF CUSTOMER'S USE OF SHIP MANAGER OR GLOBAL TRADE MANAGER IN TERMS OF CAPABILITY, CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. NO ORAL OR WRITTEN INFORMATION, REPRESENTATION OR ADVICE GIVEN BY FEDEX OR AN AUTHORIZED REPRESENTATIVE OF FEDEX SHALL CREATE A WARRANTY.
USE OF FEDEX.COM AND ITS CONTENT IS AT YOUR SOLE RISK. FEDEX WILL IN NO EVENT BE LIABLE TO YOU OR ANY PERSON OR ENTITY CLAIMING THROUGH YOU FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR OTHER DAMAGES UNDER ANY THEORY OF LAW FOR ANY ERRORS IN OR THE USE OF OR INABILITY TO USE FEDEX.COM AND ITS CONTENT INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, BUSINESS, DATA, OR DAMAGE TO ANY COMPUTER SYSTEMS, EVEN IF YOU HAVE ADVISED FEDEX OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to defend, indemnify and hold harmless FedEx, its parent and affiliate companies and their respective officers, directors, employees, agents and representatives from any and all claims (i) arising out of Your breach of any of these terms and conditions, and any of Your activities conducted in connection with this site.
The terms and conditions for using FedEx delivery and related services are contained in the most current version of the FedEx Service Guide, which is available by request. The most current version of the FedEx Service Guide will control in the event of any conflict between any FedEx delivery or related service information on fedex.com and the delivery or related service information contained in the most current version of the FedEx Service Guide.
There are links on the fedex.com site that allow You to visit the sites of third parties. Neither these sites nor the companies to whom they belong are controlled by FedEx. FedEx makes no representations concerning the information provided or made available on such sites nor the quality or acceptability of the products or services offered by any persons or entities referenced in any such sites.
FedEx has not tested and makes no representations regarding the correctness, performance or quality of any software found at any such sites. You should research and assess the risks which may be involved in accessing and using any software on the Internet before using it.
The FedEx Privacy Policy governs the use of information acquired from You through fedex.com.
You assume all responsibility for compliance with all laws and regulations of the United States and any other country/territory from which You may access fedex.com regarding access, use, export, re-export and import of any Content appearing on or available through fedex.com.
You acknowledge and agree that you will not export or import any Content to any country/territory to which export or import is restricted under United States law, that You are not a national of any such country/territory, you are not a Denied Party listed on the U.S. Denied Persons List, you are not a Special Designated National on the U.S. Treasury Department's list of Specially Designated Nationals, and that the Content will not be used in the design, development or production of nuclear, chemical or biological weapons.
This Agreement and Your use of fedex.com is governed by and construed in accordance with the laws of the United States and the State of Tennessee, excluding its conflict of laws provisions. If for any reason a court of competent jurisdiction finds any provision of this Agreement, or a portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible.
Any cause of action with respect to fedex.com or this Agreement must be instituted within one year after the claim or cause of action has risen or be barred and must be brought in a court of competent jurisdiction within Shelby County, Tennessee. This Agreement may not be changed or modified without the written consent of FedEx.
(i) Customer agrees that domestic and international carriage by FedEx of any shipments tendered to FedEx using SHIP MANAGER shall be in accordance with the terms, conditions and limitations of liability set out on the NONNEGOTIABLE Air Waybill, Label, Manifest, or Pick-Up Record (collectively "Shipping Documentation") and as appropriate any transportation agreement between Customer and FedEx covering such shipment and in any applicable tariff, Service Guide or Terms and Conditions of Carriage, copies of which are available upon request, and which are incorporated into this Agreement by reference. If there is a conflict between the Shipping Documentation and any such document then in effect or this Agreement, the transportation agreement, tariff, Service Guide, Terms and Conditions of Carriage, or this Agreement will control, in that order of priority. If a shipment originates outside the United States, the contract of carriage is with the FedEx subsidiary, branch, or independent contractor who originally accepts the shipment. Unless otherwise provided herein, the Terms and Conditions of Carriage of the origin country / territory apply to all shipments. Your use of Global Trade Manager shall not alter Your responsibility for the preparation and accuracy of shipping documentation including import/export forms.
(ii) In the event Customer uses SHIP MANAGER to process shipments tendered to FedEx for delivery to locations outside the United States or country/territory of shipment origin, Customer will, at Customer's sole expense, assure that the terms and conditions of international carriage supplied by FedEx from time to time (and which may be amended or modified from time to time at FedEx's sole discretion) are placed on the Shipping Documentation as may be instructed by FedEx, for all such international shipments. Customer will defend, indemnify and hold harmless FedEx, its officers, directors, employees and agents from and against any and all losses, damages, claims and other items of cost and expense arising out of Customer's failure to apply the international carriage terms to the Shipping Documentation for such international shipments, including without limitation claims from the recipient of any shipment, and Customer's failure to follow FedEx's instructions in regard to the placement of the terms on the Shipping Documentation for such international shipments.
(iii) Printed Signature. Customer acknowledges that if SHIP MANAGER is used to process shipments to locations outside the United States or country/territory of shipment origin, Customer must enter the name of the person completing the Shipping Documentation to print in lieu of its manual signature on the Shipping Documentation, as applicable, for all shipments tendered by Customer to FedEx using SHIP MANAGER. Customer further acknowledges that such printed name shall be sufficient to constitute the Customer's signature, and Customer's acceptance of FedEx's terms and conditions of carriage contained in the applicable transportation agreement, tariff, Service Guide, Standard Conditions, or Shipping Documentation, under which the shipment is accepted by FedEx, or its independent contractor.
(iv) Unless otherwise indicated, the shipper's address indicated on the face of any Shipping Documentation is the place of execution and the place of departure and the recipient's address listed on the face of the Shipping Documentation is the place of destination. Unless otherwise indicated on the face of the Shipping Documentation the first carrier of all shipments is FedEx Express, P.O. Box 727, Memphis, TN 38194. The address for FedEx Ground is P.O. Box 108, Coraopolis, PA 15230.
FedEx provides You with the opportunity, via SHIP MANAGER, to use FedEx ShipAlert to send a message to the recipient informing him/her of Your shipment. This feature is provided free of charge. FedEx may modify or terminate the use of FedEx ShipAlert at any time.
FedEx does not commit to keeping Your message private or confidential. By using FedEx ShipAlert You acknowledge that FedEx is providing the technical functionality only, and that You are solely responsible for the content of Your messages. FedEx undertakes no duty to monitor any messages sent by You. However, FedEx, in its sole discretion, may elect, but is not obligated, to look at Your messages to protect itself.
Do not use FedEx ShipAlert for anything other than to communicate information about Your shipment. You may not use FedEx ShipAlert to disseminate inflammatory, infringing, obscene, or other unlawful information, or to threaten, harass, abuse or otherwise violate the legal rights of others or perform any act contrary to law. If FedEx sees or hears about messages sent via FedEx ShipAlert that violate these provisions, or that may damage FedEx, it may take all actions necessary to protect itself, including disclosing any messages to the authorities.
It is not necessary to use FedEx ShipAlert to ship a package via SHIP MANAGER. FedEx will not be liable for any failure or delay, for any reason, in the transmission, receipt, or acknowledgment of any messages sent by or to You.
Subject to the terms listed here, addresses will remain in Your Address Book as long as You use SHIP MANAGER. If You do not use SHIP MANAGER for a period of 6 months, FedEx will delete Your addresses.
However, FedEx will not delete Your SHIP MANAGER account. If You have any concerns, please email FedEx at webmaster@fedex.com. The Address Book is a feature provided free of charge by FedEx. You should maintain a back-up copy of Your addresses as FedEx will not be responsible for the loss of addresses contained in the Address Book. FedEx may modify or terminate this feature at any time for any reason.
The courtesy rate reflected by the Courtesy Rate Quote on FedEx Ship Manager, if shown, may be different than the actual charges for Your shipment. Differences may occur based on actual weight, dimensions, and other factors. Consult the applicable FedEx Service Guide or the FedEx Rate Sheets for details on how shipping charges are calculated.
H.M. Customs and Excise Forms are subject to Crown copyright and are reproduced on Global Trade Manager under license from the Controller of Her Majesty's Stationery Office. Visitors to this site may reproduce and use these forms, but have no right to authorize third parties to use them.
THE FOLLOWING TERMS OF USE GOVERN YOUR USE OF FEDEX® ELECTRONIC TRADE DOCUMENTS. YOUR VIEWING OR USE OF THIS SITE CONSTITUTE YOUR AGREEMENT, ON BEHALF OF YOURSELF AND THE ENTITY YOU REPRESENT (HEREINAFTER "YOU" OR "YOUR"), TO ALL OF THE TERMS AND CONDITIONS PROVIDED BELOW.
FEDEX MAY MAKE FUTURE CHANGES OR MODIFICATIONS TO SUCH TERMS AND CONDITIONS AT ANY TIME WITHOUT NOTICE, AND YOUR SUBSEQUENT VIEWING OR USE OF THIS SITE WILL CONSTITUTE YOUR AGREEMENT TO THE CHANGES AND MODIFICATIONS.
1. Acknowledgment of Agreement with FedEx Software or Web-based Shipping Platform End User License Agreement or Terms of Use and Conditions of Carriage. Prior to accessing FedEx® Electronic Trade Documents, You acknowledge that You have accepted the Terms of Use or the End User License Agreement for the applicable FedEx internet-based shipping application or FedEx shipping software, including but not limited to FedEx Ship Manager Software, FedEx Ship Manager Server, FedEx Ship Manager at fedex.com, and FedEx Web Services, and agree with said Terms of Use or End User License Agreement. You also agree that all shipments are subject to the Conditions of Carriage as published by FedEx in the applicable Service Guide or Standard Conditions of Carriage on www.fedex.com or elsewhere and set out on the Air Way bill.
2. Agreement to Use Electronic Trade Documents Instead of Printed Documents. By utilizing FedEx® Electronic Trade Documents, You authorize FedEx to ship Your international shipments using electronic documents instead of printed documents, including but not limited to the applicable commercial invoice, pro forma invoice, and export certificate of origin.
3. Agreement to Provide Information, Letterhead and Signature Image. By utilizing FedEx® Electronic Trade Documents, You agree to provide FedEx with all information necessary to ship Your international packages, including but not limited to package level detail information, Your company letterhead and a signature image for You or an authorized representative of Your company.
4. Accuracy of Information. You represent, warrant and covenant that any information provided by You to FedEx shall be true, accurate and complete.
5. Validity of Letterhead. You represent, warrant and covenant that the letterhead provided by You to FedEx for use in executing electronic trade documents on Your behalf shall be a valid letterhead and that You possess the necessary right, title and interest in the letterhead to authorize FedEx to use the letterhead to execute electronic trade documents on Your behalf.
6. Validity of Signature Image. You represent, warrant and covenant that any signature image provided by You to FedEx for use in executing electronic trade documents on Your behalf shall be of a valid signature by a person authorized by You or Your company to ship with FedEx and execute shipping-related documents on Your company's behalf, and shall be sufficient to constitute Your signature.
7. Authorization for FedEx to Use Information. For any electronic trade documents completed by FedEx on behalf of You or Your company, You authorize FedEx to use the information provided by You to ship Your international packages, including but not limited to package level detail information, Your company letterhead and Your signature image or a signature image of an authorized representative of Your company.
8. Original Documentation May Be Required for Some Shipments. You acknowledge that applicable customs laws, rules and regulations may require additional documentation for certain commodities, values or quantities and/or require that original hardcopy commercial invoices, licenses, permits, declarations, forms, certificates or other documentation accompany the shipment. You agree that it is Your responsibility to include all required documentation (including, without limitation, original hardcopy documentation) with any shipment You send using FedEx Electronic Trade Documents.
9. Indemnification. You will, at Your sole cost and expense, defend, indemnify and hold harmless FedEx, its parent corporation, subsidiaries, affiliated companies and their respective officers, directors, employees, agents, successors, and assigns from all claims, demands, suits, damages, costs, expenses, fines and judgments, including reasonable attorneys' fees (hereinafter collectively "Claims"), arising out of FedEx's use of the information provided by You, including but not limited to package level detail information, Your company letterhead and Your signature image or a signature image of an authorized representative of Your company. FedEx may intervene and assume its defense in any such claims, at its expense and in its sole discretion. You will not settle any action relating to any Claim that involves FedEx without the prior written consent of FedEx.
THE FOLLOWING ADDITIONAL TERMS OF USE GOVERN YOUR USE OF FEDEX® REPORTING. YOUR VIEWING OR USE OF THIS SITE CONSTITUTES YOUR AGREEMENT, ON BEHALF OF YOURSELF AND THE ENTITY YOU REPRESENT (HEREINAFTER "YOU" OR "YOUR"), TO ALL OF THE TERMS AND CONDITIONS PROVIDED BELOW.
FEDEX MAY MAKE FUTURE CHANGES OR MODIFICATIONS TO SUCH TERMS AND CONDITIONS AT ANY TIME WITHOUT NOTICE, AND YOUR SUBSEQUENT VIEWING OR USE OF THIS SITE WILL CONSTITUTE YOUR AGREEMENT TO THE CHANGES AND MODIFICATIONS.
1. Information. FedEx possesses certain proprietary and confidential Information regarding customers’ shipping activity with FedEx (hereinafter “Information”). Subject to these terms of use, FedEx grants You the non-exclusive royalty-free right and license to use the Information and any related documentation (collectively the “Information”) provided by FedEx for the purpose of analyzing your shipping activity with FedEx and FedEx affiliated companies.
2. Use. You may desire to obtain the Information to review Your activity with FedEx. You will use the Information solely to analyze trends in Your shipping activity with FedEx. You will follow any instructions provided by FedEx from time to time regarding access and use of the Information.
3. Confidentiality. You will hold all Information in strict confidence, will not use it other than in connection with the rights granted under this Agreement and will cause Your employees to be bound by the same obligations of confidentiality to which You are bound under this Agreement. You will not provide access to or communicate the Information in any form to any third party without prior written consent from FedEx.
4. Termination. FedEx may cease providing the Information at any time and is not obligated to provide any Information either in whole or in part.
5. Shipments. All shipments, and any claims in regard to such shipments, must be made in accordance with the FedEx Express Terms and Conditions of Carriage for Europe.
1. By registering an account with FedEx online from 1 July 2020, you will be deemed to accept these Terms and Conditions.
2. Once you have successfully completed your account registration, you may begin shipping with your new discounted Program rates, if your shipment is deemed an Eligible Shipment (as defined below in paragraph 3).
3. An “Eligible Shipment” must meet all of the following criteria:
a. Shipments must be imports or exports only and not third party shipments.
b. Shipments must be either FedEx International Priority® Express, FedEx International Priority®, FedEx International Priority® Freight, FedEx International Economy®, or FedEx International Economy® Freight services, or FedEx Regional Economy®, FedEx Regional Economy® Freight.
4. Discounted rates will be calculated based on Program list rates in effect on the date shipments are tendered to FedEx. The Program list rates are published on the One Rate landing page on fedex.com and available here.
5. Unless stated otherwise in these Terms and Conditions, the discounted rates offered pursuant to this Program apply to the Program list rate transportation charges only and not to surcharges, special handling fees, duties, taxes or other additional or minimum charges.
6. Discounts offered through the Program cannot be combined with any other FedEx discounts available from FedEx Express, or through any authorized FedEx representative.
7. FedEx reserves the right to alter, modify, suspend and/or terminate the discount(s) offered via this Program, modify the Program list rates published on fedex.com, and impose surcharges (including but not limited to fuel surcharge) at any time for any reason without notice.
8. Eligible Shipments sent pursuant to the One Rate Program will not be subject to surcharges for Extended Area Service (Out-of-Pickup-Area and Out-of-Delivery-Area) for shipments picked up from or delivered to remote and less accessible locations.
9. Regional fuel surcharge is applicable for FedEx® Regional Economy and FedEx® Regional Economy Freight services only. For all other eligible shipments, fuel surcharge shall be reduced by 50% of the international fuel surcharge published on fedex.com and applicable at the time of shipment.
10. The applicable terms and conditions of carriage in effect on the date of shipment, shall apply to all Eligible Shipments. If there is a conflict between the terms and conditions of carriage and these Terms and Conditions, the former will control.
11. FedEx reserves the right to amend these Terms and Conditions at any time without notice. Subject to applicable regulatory approval(s).